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Smtp gateway not responding..

Posted by
Visitor
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Member Since: ‎06-08-2012
Posts: 3
Message 1 of 8 (2,951 Views)

Smtp gateway not responding..

I have a couple HP CM3530 MFPs on a corporate network setup to send scans via email through smtp.comcast.net. Today they are getting an error that the smtp gateway is not responding. Any reason that would be happening?

7 REPLIES
Posted by
Customer Expert

Member Since: ‎11-14-2006
Posts: 6,430
Message 2 of 8 (2,919 Views)

Re: Smtp gateway not responding..

Still not working? Is this a business account? Have you asked in the business help forum?

Posted by
Visitor
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Member Since: ‎06-08-2012
Posts: 3
Message 3 of 8 (2,911 Views)

Re: Smtp gateway not responding..

No, changed to a different smtp server. Where are the business forums? Care to share a link?

Posted by
Edited on
‎06-12-2012 10:14 AM

Customer Expert

Member Since: ‎11-14-2006
Posts: 6,430
Message 4 of 8 (2,900 Views)

Re: Smtp gateway not responding..

[ Edited ]

http://forums.businesshelp.comcast.com/

 

Or perhaps the actual forum is http://businesshelp.comcast.com/

 

I don't know if anyone pays attention there, but I think they are supposed to.

Posted by
Official Employee

Member Since: ‎01-03-2012
Posts: 464
Message 5 of 8 (2,892 Views)

Re: Smtp gateway not responding..

sratson: What is the error that your systems receive?  They should be logging some type of error, either that the connection times out, or the name cannot be resolved.

 

If you manually 'telnet smtp.comcast.net 25' from your server, do you get any further information?

Posted by
Visitor
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Member Since: ‎06-16-2012
Posts: 2
Message 6 of 8 (2,858 Views)

Re: Smtp gateway not responding..

I am having the exact same issue. I have a HP Colorlaserjet CM3530 which I have used to email scanned documents for a year using smtp.comcast.net.  Now I get constant error messages that the gateway cannot be reached. I recently updated to a Docsis 3.0 modem. Any ideas why my connectivity suddenly broke?

Posted by
Visitor
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Member Since: ‎06-08-2012
Posts: 3
Message 7 of 8 (2,852 Views)

Re: Smtp gateway not responding..

Telnet works to the server. just won't respond as a valid gateway on the HP. Don't know what changed suddenly, but I have two of these and they both won't communicate with the server anymore. Changed to a different mail server. works fine.

Posted by
Visitor
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Member Since: ‎06-16-2012
Posts: 2
Message 8 of 8 (2,848 Views)

Re: Smtp gateway not responding..

What mail servers are available? Can you recommend to me one that works. My internet is with ComCast. Can I use a google/gmail server?  LG

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