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Smtp gateway not responding..

Posted by
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Member Since: ‎06-08-2012
Posts: 3
Message 1 of 8 (3,211 Views)

Smtp gateway not responding..

I have a couple HP CM3530 MFPs on a corporate network setup to send scans via email through smtp.comcast.net. Today they are getting an error that the smtp gateway is not responding. Any reason that would be happening?

7 REPLIES
Posted by
Customer Expert

Member Since: ‎11-14-2006
Posts: 6,441
Message 2 of 8 (3,179 Views)

Re: Smtp gateway not responding..

Still not working? Is this a business account? Have you asked in the business help forum?

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Member Since: ‎06-08-2012
Posts: 3
Message 3 of 8 (3,171 Views)

Re: Smtp gateway not responding..

No, changed to a different smtp server. Where are the business forums? Care to share a link?

Posted by
Edited on
‎06-12-2012 10:14 AM

Customer Expert

Member Since: ‎11-14-2006
Posts: 6,441
Message 4 of 8 (3,160 Views)

Re: Smtp gateway not responding..

[ Edited ]

http://forums.businesshelp.comcast.com/

 

Or perhaps the actual forum is http://businesshelp.comcast.com/

 

I don't know if anyone pays attention there, but I think they are supposed to.

Posted by
Official Employee

Member Since: ‎01-03-2012
Posts: 464
Message 5 of 8 (3,152 Views)

Re: Smtp gateway not responding..

sratson: What is the error that your systems receive?  They should be logging some type of error, either that the connection times out, or the name cannot be resolved.

 

If you manually 'telnet smtp.comcast.net 25' from your server, do you get any further information?

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Member Since: ‎06-16-2012
Posts: 2
Message 6 of 8 (3,118 Views)

Re: Smtp gateway not responding..

I am having the exact same issue. I have a HP Colorlaserjet CM3530 which I have used to email scanned documents for a year using smtp.comcast.net.  Now I get constant error messages that the gateway cannot be reached. I recently updated to a Docsis 3.0 modem. Any ideas why my connectivity suddenly broke?

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Member Since: ‎06-08-2012
Posts: 3
Message 7 of 8 (3,112 Views)

Re: Smtp gateway not responding..

Telnet works to the server. just won't respond as a valid gateway on the HP. Don't know what changed suddenly, but I have two of these and they both won't communicate with the server anymore. Changed to a different mail server. works fine.

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Member Since: ‎06-16-2012
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Message 8 of 8 (3,108 Views)

Re: Smtp gateway not responding..

What mail servers are available? Can you recommend to me one that works. My internet is with ComCast. Can I use a google/gmail server?  LG