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Receiving email painfully slow

Posted by
Visitor
Visitor
Member Since: ‎06-07-2010
Posts: 3
Message 1 of 6 (875 Views)

Receiving email painfully slow

We migrated to a new PC, using Windows 7 & Microsoft Office Outlook 2007.  The first few days were fine, but now receiving email takes forever - and I mean sloooowww.  Any ideas?  It's not attachments - even small emails take 5 or more minutes to download. 

5 REPLIES
Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,224
Message 2 of 6 (872 Views)

Re: Receiving email painfully slow

Are you having the same issue when you go into Smartzone as when you go into Outlook? Is the slowness only happening with Outlook, is it happening with other programs, websites,etc.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Mac Expert

Member Since: ‎12-01-2003
Posts: 5,829
Message 3 of 6 (869 Views)

Re: Receiving email painfully slow

Also, how is the machine connected to the internet? If wireless, how is the signal? Is the router firmware current? Are you connected to YOUR network and not a neighbor's? Do you have cordless phones operating in the 2.4GHz spectrum that could be interfering with your wireless network?

 

 

Posted by
Visitor
Visitor
Member Since: ‎06-07-2010
Posts: 3
Message 4 of 6 (845 Views)

Re: Receiving email painfully slow

SmartZone is fine - right there.  It's just getting from there to our Outlooks.  And it hasn't improved...

Posted by
Visitor
Visitor
Member Since: ‎06-07-2010
Posts: 3
Message 5 of 6 (844 Views)

Re: Receiving email painfully slow

We are wireless to Comcast.  All our other computers, which have been on the network for a while, seem fine.  It's just this new one.  Internet seems to be connected at high speed; even videos download fine.  It's just getting in email...

Posted by
Edited on
‎06-13-2010 02:35 AM

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Member Since: ‎07-09-2009
Posts: 109
Message 6 of 6 (838 Views)

Re: Receiving email painfully slow

[ Edited ]

I would suggest deleting the account information in Outlook and then uninstall outlook itself.

 

Is Outlook part of the Office Suite or a stand alone product?  Did you notice any error messages while installing?

 

Uninstall Outlook and reboot your pc and then re-install.  When you install again, watch for any error messages.  If you see any please post them here.

 

I doubt this is the case, but sometimes anti-virus software and can interfere with the installation.  If you are behind a firewall (which you should) you can disable the a/v software before installing Outlook.  Also, don't do anything else until the install finishes.