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Re: why can't i open my email???

Posted by
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Member Since: ‎04-10-2011
Posts: 1
Message 1 of 15 (7,113 Views)

Re: why can't i open my email???

I haven't been able to open my email for 2 weeks or more.  I can sign in and see that I have numerous emails waiting, but cannot open when I click on any of the options.

14 REPLIES
Posted by
Customer Expert

Member Since: ‎11-14-2006
Posts: 6,441
Message 2 of 15 (7,069 Views)

Re: why can't i open my email???

Are you using SmartZone or SmartZone Lite? If you are using the regular version, can you switch to the Lite version to see if that works? After you open SmartZone (which you say works), choose Preferences. When there, click on Lite, save the changes, quit SmartZone, and then start SmartZone again.


If you still can't open messages you see, post again.

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Member Since: ‎02-04-2012
Posts: 2
Message 3 of 15 (6,666 Views)

Re: why can't i open my email???

I have the same problem when using IE9!  I click on emails & nothing happens!   They refuse to open!  I'm going to try Firefox to see what happens.

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Member Since: ‎02-04-2012
Posts: 2
Message 4 of 15 (6,648 Views)

Re: why can't i open my email???

I have the same problem.  When I first go to the Inbox screen, I get an error message that says "An error occurred while initializing the zimlet "comcast_search."  Please notify administrator."  It has me send an error report, but that never results in anything.  Once at the Inbox, no email can be opened, although after double clicking on an email the envelope icon shows as open.  Basically, the xfinity email on the website is worthless.  I don't know how to notify the administrator or even talk with anyone about what the error is and how to fix it.

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Member Since: ‎02-04-2012
Posts: 2
Message 5 of 15 (6,634 Views)

Re: why can't i open my email???

I can see my emails but Iam also unable to open my email within the last 2 wks what is the problem, I receive and error zimlet comast_search.

Posted by
Email Expert

Member Since: ‎03-10-2004
Posts: 6,888
Message 6 of 15 (6,631 Views)

Re: why can't i open my email???

I would try each of these steps in order - retrying getting into Xfinity Connect after each step:

1) Clear your Internet Cache and History and clear your browser cookies.

2) Reset your browser to the default settings.

3) Try a different browser - Firefox, Chrome or Internet Explorer depending on your current browser.

JR

Posted by
Valued Contributor

Member Since: ‎01-07-2007
Posts: 928
Message 7 of 15 (6,620 Views)

Re: why can't i open my email???

You might also try flushing your DNS cache; not just clearing cookies/cache:

 

Right click on Command Prompt and "run as administrator".  Type in ipconfig /flushdns and press Enter.  Or cut/paste my bolded text.

 

However, considering that so many, many customers are having this problem, I really suspect it's on Comcast's end.  Do you have the latest Java version ?  I found I was getting javascript errors on the xfinity webmail page. 

 

I do wish Comcast would investigate this, as telling folks to use a different browser is neither customer-friendly, nor savvy if their pages won't work with Internet Explorer.  It's more than just a one-off with so many people having this problem, IMHO.

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Posted by
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Member Since: ‎02-04-2012
Posts: 2
Message 8 of 15 (6,615 Views)

Re: why can't i open my email???

A representative of comcast told me on one of my calls they could fix it but it would $49.95, I refused to pay for something that wasn't my fault.  I was told be another rep it was my computer that wasn't true.  I don't have any problems with my computer. I changed to firefox it works find, but I shouldn't have to change browser, this problem need to be fixed

Posted by
Edited on
‎02-07-2012 02:28 PM

Problem Solver

Member Since: ‎09-20-2011
Posts: 1,561
Message 9 of 15 (6,566 Views)

Re: why can't I open my email???

[ Edited ]

 

Thank You
-Keisha-
Posted by
Problem Solver

Member Since: ‎09-20-2011
Posts: 1,561
Message 10 of 15 (6,562 Views)

Re: why can't I open my email???

 

Thank You
-Keisha-
Posted by
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Member Since: ‎03-20-2009
Posts: 1
Message 11 of 15 (6,478 Views)

Re: why can't i open my email???

Why can't I open my email?

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,272
Message 12 of 15 (5,288 Views)

Re: why can't i open my email???

Read the FIRST post in THIS thread and follow all suggestions given.

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Member Since: ‎12-02-2009
Posts: 2
Message 13 of 15 (4,627 Views)

Re: why can't i open my email???

I am having the same problem!  If I figure it out, I will let you know.  I can read the emails on my nook, but not my laptop. 

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Member Since: ‎12-02-2009
Posts: 2
Message 14 of 15 (4,626 Views)

Re: why can't i open my email???

Did you ever figure it out?

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Member Since: ‎02-04-2012
Posts: 2
Message 15 of 15 (4,602 Views)

Re: why can't i open my email???

I somehow arranged to have all my Comcast email forwarded to another e-mail address of mine & I view them there.  Maybe I should try again so I don't keep paying $3.95 a month to the other email service.