What are you using for email? XfinityConnect or an email client? Which one? Are you getting any error messages? If so, please copy/paste the entire error message in your reply.
have you cleared your browser cache? (Which browser/version)
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.