I have found a temporary workaround, however that is not sufficient. I want Comcast to come clean, tell us what they did to the email program and when they intend on fixing it. Here's a hint Comcast, your "upgrades" are not invisible or seamless. Please do us the courtesy of an explanation.
I can get into the Comcast web-based email using Firefox.
Perhaps it's been fixed since you last complained. Or there is a problem on that server - sz0026.
Are you trying to connect from home or work? Is there some other use of a Zimbra-based mail system on the computer you are using? Given the messages you are getting, it looks like something in your configuration is not working with that server.
I'm not saying it isn't Comcast's fault, but perhaps this is much more specific to your situation than widespread.
Could you please provide more information? I'll alert an administrator.
Information that might help ...
- can you connect cleanly with another web browser
- can you connect cleanly from another location with this computer
My configuration hasn't changed. My configuration NEVER changes, and my configuration isn't at fault this time either. This always happens when they are "upgrading" or "fixing" something, but they never give advance notice or even the courtesy of an explanation once they have caused problems.
I am at work, using Comcast Business Class. I can get to my mail with IE, but not with FF. I have done all the cookies/cache clearing waste of time and it doesn't work. Something changed ,not on my end. I have been begging since last week for Comcast to say what they have done and give an ETA of a fix. Not so much as an acknowledgement. The rudeness and complete lack of customer service from this company just slays me.
I am ON a business connection, trying to access my personal email via the web interface on Firefox. It has worked fine since the last time they screwed it up with an "update" that blew away the standard version of Zimbra, and all I could get was Zimbra lite. No one would explain, it went on for a week, but suddenly it just started working again. No explanation or apology offered.
I am SICK of this. My web mail worked, and then it didn't. I cannot access it via Firefox, but I can through IE on the same computer, but my company does not use IE, and I hate it. So it is not acceptable to me to have to change browsers just because Comcast is being incompetent and noncommunicative.
The next email will be a not so nice one to the Office of the President. I pay $142 for email and tv - and for that ridiculous sum of money I get the runaround, as does every other person on this forum who has email problems on the web and has gotten the same answer I have - SILENCE. Enough.
Pay for the signature support and they will make the notes in your account.
Pay for signature support and waste your money. Here is what signature support does:
Despite the name Xfinity attached to Signature Support you will not be talking to anyone at Comcast. The service is contracted out to a third party.
They will not be able to help you with issues that are caused by a COMCAST malfunction and take Comcast engineers to fix.
Notes may be made in an Xfinity SIGNATURE SUPPORT account, but will they notify Comcast so they can be added to Comcast account notes? I personally doubt they will and even if they do there is no guarantee Comcast will add them. After all, when you call Comcast mulitple times about the same issue you have to start from the beginning each time because there are no previous notes.
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
This is done to protect customers and for assurance that they are dealing with a Comcast employee. Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.