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Posted by
Visitor
Member Since: ‎10-09-2006
Posts: 3
Accepted Solution

Outlook, SmartZone and New Folders

In SmartZone I've created new folders under the Inbox so I can categorize my email. I'm now setting up Outlook 2010 to connect to SmartZone. Outlook sees the email in my SmartZone Inbox but it does not see the sub-folders that I've created. How can I configure Outlook to use those sub-folders as well as the Inbox?

 

Brian

Posted by
Service Expert



Member Since: ‎08-04-2006
Posts: 7,258

Re: Outlook, SmartZone and New Folders

 


bxb7668 wrote:

In SmartZone I've created new folders under the Inbox so I can categorize my email. I'm now setting up Outlook 2010 to connect to SmartZone. Outlook sees the email in my SmartZone Inbox but it does not see the sub-folders that I've created. How can I configure Outlook to use those sub-folders as well as the Inbox?

 

Brian


You'll need to create the folders in Outloook 2010 manually and then create rules for your email to be delivered to those folders.  Comcast doesn't use IMAP, so you can't sync your Outlook with SmartZone.

 

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Posted by
Visitor
Member Since: ‎10-09-2006
Posts: 3

Re: Outlook, SmartZone and New Folders

Let me make sure that I understand correctly, I've created sub-folders on the web SmartZone interface. Those folders will not be seen by Outlook? Outlook will only see the mail in the SmartZone Inbox but will not see any sub-folders in the SmartZone Inbox. Correct?

Posted by
Email Expert



Member Since: ‎03-10-2004
Posts: 6,888

Re: Outlook, SmartZone and New Folders

 


bxb7668 wrote:

Let me make sure that I understand correctly, I've created sub-folders on the web SmartZone interface. Those folders will not be seen by Outlook? Outlook will only see the mail in the SmartZone Inbox but will not see any sub-folders in the SmartZone Inbox. Correct?


 

That is correct.

JR