I have not been successful in setting up Outlook on my local client to pull in Comcast mail (Adelphia worked) since my accts where moved over. I am using mail.comcast.net, port 110 for incoming and smtp.comcast.net, port 587 and requires authentication / use same settings as my incoming mail server for outgoing. When I run test acct settings from within outlook I get an "outlook can not connect to the outgoing mail server" error; however when I select send and receive from the outlook menu bar I do not get any errors (or mail). If I log into Comcast web mail I have new mail; however, I have not been successful in pulling it in. Thoughts?
First, are you using any incarnation of Norton Internet Security? If so, the Symantec/Norton folks have an article about problems like this, so their suggestions should be attempted first. They have a troubleshooting routine you can run from that webpage. If that fails, they suggest removing and reinstalling Norton. Personally, I'd skip the "reinstalling" part.
If you're using McAfee or Norton, disable the wormstopper or Internet worm protection in its email settings. It's been known to cause problems.
In Outlook 2002 & Outlook 2003:
choose E-mail Accounts
choose "View or change existing e-mail account"
click on your Comcast account to highlight it
enter Your Name (whatever you want to appear on your messages)
enter E-mail Address (your full Comcast email address)
Incoming mail server is mail.comcast.net
Outgoing mail server is smtp.comcast.net
enter User Name (your Comcast user ID, the part before "@comcast.net" in your email address)
check "Remember password"
make sure “Logon using Secure Password Authentication (SPA)” is NOT checked
choose More Settings
go to the Outgoing Server tab
check “My outgoing server (SMTP) requires authentication”
choose “Use same settings as my incoming mail server”
go to the Advanced tab
check both boxes for “This server requires an SSL-secured connection”
change port number to 465 for outgoing, 995 for incoming
bump up the Server Timeouts slider to the high end
Click OK, Next, Finish
Turn off whatever email scanning your anti-virus package is doing. Comcast already scans incoming email for viruses, and your outgoing email isn’t going to be infected unless your machine is already infected, so there’s no point checking it all the time.
On your firewall, make sure ports 465 and 995 aren’t blocked (if the software will let you do that).
Don't bother with the "Test" function in Outlook - it often fails for no particular reason.
Exit from Outlook, then make sure it isn't still running in the background. Hit CTRL-ALT-DEL, go to the Processes tab, and kill any occurrences of OUTLOOK.EXE before launching Outlook again.
The different port numbers have to do with the usage of the SSL sockets, I believe.
Correct. And for reasons not fully understood, using SSL and those alternate port numbers seems to get around a host of email problems, usually relating to firewalls and anti-virus packages. It usually turns out to be easier to fix it that way than to go plunging into the innards of a bunch of third-party security packages!