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Outlook 2010 fails to get comcast email

Posted by
Edited on
‎01-09-2013 06:42 PM

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Member Since: ‎05-27-2006
Posts: 1
Message 1 of 2 (414 Views)

Outlook 2010 fails to get comcast email

[ Edited ]
Having trouble accessing comcast email via Outlook 2010 on Windows 7 machine.  I chatted with Comcast analyst and after making sure I was using the right settings and rebooting my machine said that I needed get help form Microsoft.  Outlook works fine getting email from Gmail and another email isp.  I could use help . . .
Log onto incoming mail server (POP3): The operation timed out waiting
for a response from the receiving (POP) server. If you continue to 
receive this message, contact your server administrator or Internet 
service provider (ISP).
Log onto incoming mail server (POP3): Your e-mail server rejected your login.
Verify your user name and password for this account in Account Settings.
The server responded: -ERR invalid username/password
checked - remember password
checked - My outgoing server (SMTP) requires authentication
checked - Use same settings as my incoming mail server
Incoming server (POP3) - 995
checked - This server requires an encrypted connection (SSL)
Outgoing server (SMTP) 465
Use the following type of encrypted connection: SSL
Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,148
Message 2 of 2 (412 Views)

Re: Outlook 2010 fails to get comcast email

Click the drop down arrow next to Options in your post. Choose Edit Reply and delete the part of your email address before @comcast.net


Instead of your name use this format xxx@comcast.net.


Also remove the other 2 references to the user name under smtp.comcast.net


If you do not delete them your post will be removed from public view. 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.