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Iphone/Ipad not updating emails

Posted by
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Member Since: ‎03-01-2009
Posts: 4
Message 1 of 4 (1,511 Views)

Iphone/Ipad not updating emails

Let's start with: NO I don't want the Xfinity APP - that's not the solution I need.

Ever since yesterday morning, my comcast emails WILL NOT update on my mail box on my iphone or ipad. I have removed the account and reinstalled it THREE times. Every time it "updates" it picks up at the SAME starting point: Emails from FEBRUARY 8TH. But nothing since.

Gmail, Yahoo, Hotmail update JUST FINE, so it's obviously a COMCAST issue.

 

I know I can use the xfinity APP but I don't want to! Everything was fine and then things stopped working. I've tried everything (resetting phone, deleting apps, turning off all other devices) NOTHING works.

 

Please help and tHANKS!

3 REPLIES
Posted by
Official Employee

Member Since: ‎08-19-2011
Posts: 614
Message 2 of 4 (1,502 Views)

Re: Iphone/Ipad not updating emails

Settings -> Mail, Contacts, Calendars -> Under "Mail", what is the setting set to for "Show"?

Posted by
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Member Since: ‎03-01-2009
Posts: 4
Message 3 of 4 (1,485 Views)

Re: Iphone/Ipad not updating emails

50 most recent, just as before, switched to 1000 after one deletion and didn't help. There are A LOT of emails after February 8th.
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Member Since: ‎03-25-2012
Posts: 2
Message 4 of 4 (1,442 Views)

Re: Iphone/Ipad not updating emails

I'm having the same problem on 2 iPhones.  Starting 3/22 I can no longer receive Comcast email in my iPhone mailbox.  Sending is working fine - except to the same mail ID.  I restarted the phone and checked the settings.  Nothing has changed.  Any ideas?