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If I leave Comcast can I keep my email address

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Posted by
Contributor

Member Since: ‎07-20-2006
Posts: 67
Message 1 of 6 (16,855 Views)

If I leave Comcast can I keep my email address

If I leave Comcast for a competitor (starts with "V"), will I be able to retain my comcast email address? Kind of like AOL, where you left the service but got to keep your address and check your email on the AOL web site.

 

Thanks in advance,

 

Sunny

5 REPLIES
Posted by
Email Expert

Member Since: ‎03-10-2004
Posts: 6,888
Message 2 of 6 (18,060 Views)

Re: If I leave Comcast can I keep my email address

 


sunny330 wrote:

If I leave Comcast for a competitor (starts with "V"), will I be able to retain my comcast email address? Kind of like AOL, where you left the service but got to keep your address and check your email on the AOL web site.

 

Thanks in advance,

 

Sunny


 

No, you cannot keep your Comcast e-mail address once you cancel your High-Speed Internet service.

 

JR

Posted by
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Member Since: ‎07-17-2006
Posts: 4
Message 3 of 6 (16,714 Views)

Re: If I leave Comcast can I keep my email address

 


JR071702 wrote:

 


sunny330 wrote:

If I leave Comcast for a competitor (starts with "V"), will I be able to retain my comcast email address? Kind of like AOL, where you left the service but got to keep your address and check your email on the AOL web site.

 

Thanks in advance,

 

Sunny


 

No, you cannot keep your Comcast e-mail address once you cancel your High-Speed Internet service.

 

JR


 

Has this changed recently?  I had an AT&T U-verse "manager" (salesperson) come to my home swearing up and down that the law was changed and I could keep my Comcast.net email if I went to AT&T.  He said it was like porting a phone number over.  I don't believe him but I thought I'd check just in case.

 

Thanks in advance,

 

Utahtea

 

 

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,147
Message 4 of 6 (16,710 Views)

Re: If I leave Comcast can I keep my email address

The salesman was lying, hoping to say the "right" things to get you to switch.

 

I haven't done any research, but as far as I know there is no law which dictates how an  ISP handles email addresses of customers who switch ISP's.

 

No it has not changed recently because Comcast has never allowed one to keep an address after an account has been closed.



 


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Posted by
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Member Since: ‎07-17-2006
Posts: 4
Message 5 of 6 (16,693 Views)

Re: If I leave Comcast can I keep my email address

 


Queen-Evie wrote:

The salesman was lying, hoping to say the "right" things to get you to switch.

 

I haven't done any research, but as far as I know there is no law which dictates how an  ISP handles email addresses of customers who switch ISP's.

 

No it has not changed recently because Comcast has never allowed one to keep an address after an account has been closed.


 

We've come to the realization that the saleman was lying about several things, but not to worry.  I called Comcast and told them that AT&T was smoozing us with good deals and they came up with one even better for us!  We're staying put.  Smiley Happy

 

Utahtea

Posted by
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Member Since: ‎05-21-2006
Posts: 30,272
Message 6 of 6 (12,896 Views)

Re: If I leave Comcast can I keep my email address