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Posted by
New Visitor
Member Since: ‎08-30-2012
Posts: 1

Email not sending

I have just tried sending email but received error/not sent messages.  I have double checked connectivity and the addresses.  This happened this morning and on my last try 2 nights back.  I used a group from my address book and also tried loading them separately.

Posted by
Service Expert
Member Since: ‎02-04-2004
Posts: 15,107

Re: Email not sending

What are the exact error messages?



 


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Posted by
New Visitor
Member Since: ‎08-31-2012
Posts: 2

Re: Email not sending

I cannot send e-mails.  I receive e-mails OK.

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,140

Re: Email not sending


Buddy-Bob wrote:

I cannot send e-mails.  I receive e-mails OK.


We need details to be able to help you?

 

Do you use XfinityConnect?  Full or Lite version?

OR- Do you use an email client?  Which one?

Are your receiving any error messages?  If yes, copy/paste the entire error message in your reply.

Have you cleared your cache?

Which browser do you use & which version?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
New Visitor
Member Since: ‎08-31-2012
Posts: 2

Re: Email not sending

An unknown error has occurred. Subject 'Re: Convention', Account: 'mail.comcast.net', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '554 omta02.westchester.pa.mail.comcast.net comcast Port 25 not allowed - http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

 

 

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone---WINDOWS MAIL Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X---VISTA
Details of the problem you are having.--CANNOT SEND EMAILS.

 

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,140

Re: Email not sending


Buddy-Bob wrote:

An unknown error has occurred. Subject 'Re: Convention', Account: 'mail.comcast.net', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '554 omta02.westchester.pa.mail.comcast.net comcast Port 25 not allowed - http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

 

 

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone---WINDOWS MAIL Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X---VISTA
Details of the problem you are having.--CANNOT SEND EMAILS.

 


Switch your SMTP Port to 465 wuith SSL on, or 587 without SSL.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




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