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Member Since: ‎09-05-2008
Posts: 1

Email Won't Work

I've tried several times to pull up my email account and it won't come up, the sign in page won't take my email address and password.  And I'm getting very frustrated!!!!!!!
Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,244

Re: Email Won't Work

Try this link:

http://www.comcast.net/qry/goto?app=mail



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Email Expert
Member Since: ‎03-10-2004
Posts: 6,888

Re: Email Won't Work


twingirls wrote:
I've tried several times to pull up my email account and it won't come up, the sign in page won't take my email address and password.  And I'm getting very frustrated!!!!!!!

Are you putting in your entire e-mail address or just the user name on the sign-in page?   If your e-mail address is jdoe@comcast.net, you would just put jdoe in the user name field?

 

Also, make sure that you have the password in the correct case as the passwords are case-sensitive.

JR

Posted by
Silver Problem Solver
Member Since: ‎03-12-2004
Posts: 5,958

Re: Email Won't Work


twingirls wrote:
I've tried several times to pull up my email account and it won't come up, the sign in page won't take my email address and password.  And I'm getting very frustrated!!!!!!!

The sign in page takes your username (the part before the @ in your email address) and passsword, not your email address and password.

Posted by
Email Expert
Member Since: ‎03-10-2004
Posts: 6,888

Re: Email Won't Work


CCCarole wrote:
Try this link:

http://www.comcast.net/qry/goto?app=mail


 

Carole,

I think the OP can get to the sign-in page, but is having trouble with the signin itself.   My suspicision is either the OP is putting the entire e-mail address rather than just the user name and/or putting the password in the incorrect case.

JR

Posted by
Silver Problem Solver
Member Since: ‎03-12-2004
Posts: 5,958

Re: Email Won't Work

[ Edited ]

FishMan wrote:

twingirls wrote:
I've tried several times to pull up my email account and it won't come up, the sign in page won't take my email address and password.  And I'm getting very frustrated!!!!!!!

The sign in page takes your username (the part before the @ in your email address) and passsword, not your email address and password.


JR and Carole, we are in the same zone today.

Message Edited by FishMan on 07-01-2009 07:57 AM
Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,244

Re: Email Won't Work

JR- I think you are correct... since the OP mentions e-mail address.  Sorry I missed it.

Fishman- Sometimes it's feast or famine here, huh? Smiley Wink CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




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