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Email Problem-Unable to Open Individual Emails

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-24-2009
Posts: 1
Message 1 of 10 (1,020 Views)

Email Problem-Unable to Open Individual Emails

When I click on the email I want to open it just sits there and does nothing, however the little envelope on the side goes from closed to open. It is not allowing me to read antthing.

9 REPLIES
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎03-11-2009
Posts: 3
Message 2 of 10 (963 Views)

Re: Email Problem-Unable to Open Individual Emails

I am having the same issue, it's been going on for a few weeks now with no explanation

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 15,987
Message 3 of 10 (959 Views)

Re: Email Problem-Unable to Open Individual Emails

As a work-around until this issue is solved you can get your mail on the mobile site. (You can access it from your computer)

 

http://m.comcast.net/m/



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎03-11-2009
Posts: 3
Message 4 of 10 (956 Views)

Re: Email Problem-Unable to Open Individual Emails

Thank you for the mobile access idea, that worked! War Eagle

Posted by
Visitor
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Member Since: ‎10-26-2007
Posts: 2
Message 5 of 10 (531 Views)

Re: Email Problem-Unable to Open Individual Emails

When I click on the email I want to open it just sits there and does nothing,  the little envelope on the side stays . Nor am I able to forward or creat a new email. Has been this way all day.

Help!

 

Posted by
Visitor
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Member Since: ‎07-15-2007
Posts: 4
Message 6 of 10 (529 Views)

Re: Email Problem-Unable to Open Individual Emails

Same problem...sooooo frustrating. I see many people have complained of this problem...but do we know what to do to fix it....or what is causing it?

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,240
Message 7 of 10 (519 Views)

Re: Email Problem-Unable to Open Individual Emails

I would try each of these steps in order - retrying getting into Xfinity Connect after each step:

 

1) Clear your Internet Cache and History and clear your browser cookies.

2) Reset your browser to the default settings.

3) Try a different browser - Firefox, Chrome or Internet Explorer depending on your current browser.

Thanks to JR for this information

 

 

CC

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-26-2007
Posts: 2
Message 8 of 10 (506 Views)

Re: Email Problem-Unable to Open Individual Emails

I don,t understand the first two items. Could you explain a bit more in detail? Thanks, Martha e.
Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,240
Message 9 of 10 (496 Views)

Re: Email Problem-Unable to Open Individual Emails

Which Browser/version do you use please?

 

Here is a link which explains how to clear your browser cache in many different browsers/versions. 

 

http://www.wikihow.com/Clear-Your-Browser's-Cache

 

Do you know which version of XfinityConnect you are using?  Full or Lite?  To check:  Try clicking pon Preferences from the XC Preview window.  Which one is ticked?

 

 

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
Member Since: ‎03-24-2010
Posts: 1
Message 10 of 10 (253 Views)

Re: Email Problem-Unable to Open Individual Emails

Thanks..Just what the doc ordered.