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Posted by
Visitor
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Member Since: ‎06-13-2009
Posts: 4

Do emails stay on Comcast Server?

I cannot find previous emails on my Comcast.  Does Comcast save my emails on their Server?

At this time, my computer is not working.  I use MS Outlook 2003.

Posted by
Networking Expert
Member Since: ‎10-03-2003
Posts: 5,212

Re: Do emails stay on Comcast Server?

If you didn't configure Outlook to 'Leave a copy of messages on server' when you set it up, then no, they are removed from the Comcast server when you download them to Outlook.

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Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,159

Re: Do emails stay on Comcast Server?

[ Edited ]

 


junie732 wrote:

I cannot find previous emails on my Comcast.  Does Comcast save my emails on their Server?

At this time, my computer is not working.  I use MS Outlook 2003.


Oops- Sorry Kev, I'm late....Smiley Sad

 

Have you opened Smartzone & looked to see if you have any messages in SZ's Inbox?  The setting to 'Leave a copy on the server (in the Sz Inbox) can be found under the More Settings, then the Advanced tab in Outlook

If you need further help, please post back.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
Member Since: ‎06-13-2009
Posts: 4

Re: Do emails stay on Comcast Server?

thank you so much. I changed my Outlook settings and hopefully it will work.

 

Posted by
Networking Expert
Member Since: ‎10-03-2003
Posts: 5,212

Re: Do emails stay on Comcast Server?

It should work for future emails, but messages you have already downloaded will still only be available on your PC.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I don't work for Comcast...


Help us to help you!!
- respond to requests for info
- post back if your issue is resolved
- mark appropriate posts as solutions


Send feedback to Comcast using the 'feedback' link on this page:
http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html?SCRedirect=true

Posted by
Service Expert
Member Since: ‎02-04-2004
Posts: 15,119

Re: Do emails stay on Comcast Server?

You also should check your deletion schedule in SmartZone. If you want to keep all the mails on the server, set it to Never. Otherwise, you may need to use SZ to reference an older mail and not find it because it's been deleted.

 

The deletion schedule can be found under Preferences/Mail in the column on the left side of the page.



 


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