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Comcast Email Sending Limit Exceeded

Posted by
Visitor
Member Since: ‎11-03-2003
Posts: 2
Message 1 of 5 (1,814 Views)

Comcast Email Sending Limit Exceeded

I received an email from Comast today saying "Comcast Email Sending Limit Exceeded"

 

I know the limit is 1000 emails a day, but I've only sent fewer than 20.  

 

Anyone else having this problem?

4 REPLIES
Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,224
Message 2 of 5 (1,804 Views)

Re: Comcast Email Sending Limit Exceeded

This sounds as though you may have picked up a virus or bot.  Immediately run a full virus scan of your PC.

 

Also change your passwpord and secret question immediately to be safe.

A strong password consists of upper and lower case letters, some numbers, and some characters.  Never use the same password on multiple sites.

 

Here is more information about the Email limits too:

 

Providing a secure Internet experience for all of our customers

 

In an effort to help prevent spam and ensure the security of our network and customers, we’ve put the following sending limits in place for our residential High-Speed Internet customers:

  • An email message can be sent to a maximum of 100 recipients. Any messages sent to over 100 recipients will not be delivered.
  • XFINITY customers can email up to 1,000 recipients per day. If an account exceeds the 1,000 recipient limit, the account will not be able to send for the remainder of the day.
  • The maximum size of an email cannot exceed 25MB; this includes attachments, headers, text, formatting, etc.

Blocked file extensions

 

To avoid any issues, we recommend keeping email attachments under 10MB total. The following email attachment types are not allowed:

  • .vbs
  • .pif
  • .scr
  • .bat
  • .com
  • .cmd
  • .msi
  • .reg


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
Member Since: ‎11-06-2015
Posts: 1
Message 3 of 5 (462 Views)

Re: Comcast Email Sending Limit Exceeded

email limit is supposed to be 1000 per day yet they wont send anything over 100. How can this be fixed? i don't have any viruses so not sure why i keep getting : Comcast Email Limit Exceeded

Help please. JerrytheK did you ever find a solution to this problem? Thank you in advance.

Posted by
Edited on
‎11-06-2015 12:51 PM

Email Expert

Member Since: ‎05-21-2006
Posts: 30,224
Message 4 of 5 (454 Views)

Re: Comcast Email Sending Limit Exceeded

[ Edited ]

As a Comcast customer, what are my limitations when sending email?

Comcast is committed to providing a secure Internet experience for all of our customers. In an effort to help prevent spam and ensure the security of our network and customers, Comcast has the following sending limits in place for our residential High-Speed Internet customers:
An email message can be sent to a maximum of 100 recipients. Any messages sent to over 100 recipients will not be delivered.
•Comcast customers can email up to 1,000 recipients per day. If an account exceeds the 1,000 recipient limit, the account will not be able to send for the remainder of the day.
•The maximum size of an email cannot exceed 15MB; this includes attachments, headers, text, formatting, etc. To avoid any sending issues, we recommend keeping email attachments under 10MB total.
•The following email attachment types are not permitted to be sent or received: •.vbs
•.pif
•.scr
•.bat
•.com
•.cmd
•.msi
•.reg


If you are certain that your computer is not infected with a virus, and you send out a large number of legitimate, requested email messages per day, you are encouraged to reduce your daily volume to 1,000 email recipients, or consider a business-class email through Comcast Business Services, which provides higher daily email limits that may meet your needs.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
Member Since: ‎02-16-2016
Posts: 1
Message 5 of 5 (265 Views)

Re: Comcast Email Sending Limit Exceeded

My experience being an email user with GoDaddy might apply to Comcast, as well. While a virus or bot could be on your computer sending emails through your Comcast account, there are other ways a stranger can use your Comcast account without putting anything on your computer.

 

Of course, you should still scan your computer to stop viruses. I believe that if your modem activity lights are flashing a lot, even when you are not browsing, downloading, or otherwise communicating through the Internet, that indicates there is very likely something going on in your computer, such as a virus. But it could also be something like a program downloading in the background to update itself--but legitimate background activity should not be all the time. It should stop after some hours.

 

So, the other possibility that would be outside your computer, and with your computer being virus and bot free, is that a spammer is using your Comcast account to send his/her millions of emails. It is almost always impossible to find out who the spammer is because spammer-criminals take great pains to hide their identity and location. If you would receive the spam, you would not be able to identify the spammer who sent the email because the spammer falsifies the email's origin. However, you CAN identify who benefits from the spam. The spam will have links to some website that the spam promotes. And the website will almost always know who the spammer is. It is possible that the website hired a promoter without understanding that the promoter is an unscrupulous and criminial spammer.

 

To send email with your Comcast email account, the spammer (1) got your password from somebody, or (2) used a program to try many passwords until the program figured out your password. Therefore, to defeat the spammer, without even knowing who he/she is, you can change your password. Changing your password will stop the spammer from using your account because (I think) Comcast's SMTP Server requires password authentication to send emails.

 

The other way is to change your email address and abandon your old email address. However, this is most likely not practical because then you have to tell all your family and friends your new email address and update all your bank accounts, mortage account, and all accounts that you rely on to send you emailed statuses, etc.

 

So, changing your email password is probably the way to go to defeat some criminal spammer who is using your account without permission and illegally.