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Comcast Email Sending Limit Exceeded

Posted by
Visitor
Member Since: ‎11-03-2003
Posts: 2
Message 1 of 4 (1,537 Views)

Comcast Email Sending Limit Exceeded

I received an email from Comast today saying "Comcast Email Sending Limit Exceeded"

 

I know the limit is 1000 emails a day, but I've only sent fewer than 20.  

 

Anyone else having this problem?

3 REPLIES
Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 29,956
Message 2 of 4 (1,527 Views)

Re: Comcast Email Sending Limit Exceeded

This sounds as though you may have picked up a virus or bot.  Immediately run a full virus scan of your PC.

 

Also change your passwpord and secret question immediately to be safe.

A strong password consists of upper and lower case letters, some numbers, and some characters.  Never use the same password on multiple sites.

 

Here is more information about the Email limits too:

 

Providing a secure Internet experience for all of our customers

 

In an effort to help prevent spam and ensure the security of our network and customers, we’ve put the following sending limits in place for our residential High-Speed Internet customers:

  • An email message can be sent to a maximum of 100 recipients. Any messages sent to over 100 recipients will not be delivered.
  • XFINITY customers can email up to 1,000 recipients per day. If an account exceeds the 1,000 recipient limit, the account will not be able to send for the remainder of the day.
  • The maximum size of an email cannot exceed 25MB; this includes attachments, headers, text, formatting, etc.

Blocked file extensions

 

To avoid any issues, we recommend keeping email attachments under 10MB total. The following email attachment types are not allowed:

  • .vbs
  • .pif
  • .scr
  • .bat
  • .com
  • .cmd
  • .msi
  • .reg


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
Member Since: ‎11-06-2015
Posts: 1
Message 3 of 4 (185 Views)

Re: Comcast Email Sending Limit Exceeded

email limit is supposed to be 1000 per day yet they wont send anything over 100. How can this be fixed? i don't have any viruses so not sure why i keep getting : Comcast Email Limit Exceeded

Help please. JerrytheK did you ever find a solution to this problem? Thank you in advance.

Posted by
Edited on
‎11-06-2015 12:51 PM

Email Expert

Member Since: ‎05-21-2006
Posts: 29,956
Message 4 of 4 (177 Views)

Re: Comcast Email Sending Limit Exceeded

[ Edited ]

As a Comcast customer, what are my limitations when sending email?

Comcast is committed to providing a secure Internet experience for all of our customers. In an effort to help prevent spam and ensure the security of our network and customers, Comcast has the following sending limits in place for our residential High-Speed Internet customers:
An email message can be sent to a maximum of 100 recipients. Any messages sent to over 100 recipients will not be delivered.
•Comcast customers can email up to 1,000 recipients per day. If an account exceeds the 1,000 recipient limit, the account will not be able to send for the remainder of the day.
•The maximum size of an email cannot exceed 15MB; this includes attachments, headers, text, formatting, etc. To avoid any sending issues, we recommend keeping email attachments under 10MB total.
•The following email attachment types are not permitted to be sent or received: •.vbs
•.pif
•.scr
•.bat
•.com
•.cmd
•.msi
•.reg


If you are certain that your computer is not infected with a virus, and you send out a large number of legitimate, requested email messages per day, you are encouraged to reduce your daily volume to 1,000 email recipients, or consider a business-class email through Comcast Business Services, which provides higher daily email limits that may meet your needs.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




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