Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎03-21-2011
Posts: 1

Closing an Email Account

How do I close my email account?

Highlighted
Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Closing an Email Account

[ Edited ]

 


gliknis wrote:

How do I close my email account?


Do you mean a Comcast email account? Is this a Secondary email account?  Can you explain why you would want to close an email account?  You cannot 'close' the Primary Email account associated with your Comcast account.  if you can provide more details, we can assist further.

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
New Visitor
Member Since: ‎09-28-2007
Posts: 2

Re: Closing an Email Account

I don't know why glikniswanted to close his email account, but I'm also interested in finding out how to close my 'comcast user name@comcast.net' email account. I never used it and thus never checked it. If tomorrow Comcast sends out some important customer notification to that email account, I will never see it. I'm happy to link my primary email account (it's a @yahoo.com) to my Comcast account just to make sure I can receive all necessary email communications from Comcast.

 

The bottomline is: I'd like to close all accounts I don't plan to use. Please assist.

Posted by
Service Expert
Member Since: ‎08-04-2006
Posts: 7,159

Re: Closing an Email Account


lwang wrote:

I don't know why glikniswanted to close his email account, but I'm also interested in finding out how to close my 'comcast user name@comcast.net' email account. I never used it and thus never checked it. If tomorrow Comcast sends out some important customer notification to that email account, I will never see it. I'm happy to link my primary email account (it's a @yahoo.com) to my Comcast account just to make sure I can receive all necessary email communications from Comcast.

 

The bottomline is: I'd like to close all accounts I don't plan to use. Please assist.


You're given a primary account name when you sign up for HSI.  This doesn't necessarily mean that you have to use it, but you can't delete it, either.  Well, you CAN, but you have to have a primary email account, so if you don't like the one you have you can create a secondary account and switch it to your primary.  You can forward any and all of your @comcast.net account emails to your yahoo.com account so that you don't have to ever log in to SmartZone or comcast webmail.

***** ***** ***** ***** *****
These are public Help and Support forums. As such, any personal information such as full name, address, telephone number, account number or email address can be viewed by anyone on the internet. Keep your identity safe and post only information related to your problem.

Official Comcast Employees names are in Red. "Experts" are customers who volunteer their time in the Help forums. Only Official Comcast Employees have access to your account information.
Posted by
New Visitor
Member Since: ‎09-28-2007
Posts: 2

Re: Closing an Email Account


Again wrote:
You're given a primary account name when you sign up for HSI.  This doesn't necessarily mean that you have to use it, but you can't delete it, either.  Well, you CAN, but you have to have a primary email account, so if you don't like the one you have you can create a secondary account and switch it to your primary.  You can forward any and all of your @comcast.net account emails to your yahoo.com account so that you don't have to ever log in to SmartZone or comcast webmail.

Thanks, Again. That helps.

Posted by
New Visitor
Member Since: ‎06-05-2011
Posts: 2

Re: Closing an Email Account

This is a secondary account, we are having virus problems and like to close this account.

Posted by
New Visitor
Member Since: ‎06-05-2011
Posts: 2

Re: Closing an Email Account

It is a secondary account, having virus problems.

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Closing an Email Account

First, you might want to post your virus problem in the Security Forum for help by the Security Experts.

 

 

To delete a secondary account.  While signed in with the Primary Username and password... Click on My Account on the top right of this page.  You will be redirected into Customer Central. 

Once there, click on the Users & Settings tab.  A new window opens. You will see your Primary Username in the drop down box at the top of that page.  Click on the drop down and choose the Secondary account you wish to delete.

Under Account Settings-Below the drop downbox you will see the different options as blue links.  Choose Suspend/Dete account for the Secondary you wish to delete.

 

If you need further help, do post back.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Retired Administrator
Member Since: ‎05-04-2011
Posts: 2,077

Re: Closing an Email Account

-

 

Were you able to delete your secondary acct?

Thank You

-ComcastLarry-
Posted by
New Visitor
Member Since: ‎01-22-2012
Posts: 1

Re: Closing an Email Account

I closed my Comcast (tv and interenet service) accounts and paid my final bill 7 days ago.   My inernet service is now provided by another carrier.  A week later, email is still being accepted into my 4 comcast email addresses (1 primary and 3 secondary).

 

What actions do I need to take to close my email accounts with Comcast?

 

I would like emails to my Comcast account to be returned undeliverable so folks know that I have not received or read their message to me. 

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Closing an Email Account

[ Edited ]

I am notifying an Administrator of your issue.  Watch for a reply.  You can also call 1-800 comcast and explain what is happening.  Perhaps they can immediately delete your account for you.

You might also want to consider notifying your contacts of your new email address too.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Official Employee
Member Since: ‎08-19-2011
Posts: 613

Re: Closing an Email Account

Can you send me a private message with the email addresses that still seem to be active?  I can see why they are still active.  You can also try changing those email addresses to something else, then all emails to the old addresses will bounce.

 

To send  a private message, click on "cc_xc" then "send this user a private message".

Posted by
Retired Administrator
Member Since: ‎05-04-2011
Posts: 2,077

Re: Closing an Email Account

 

Thank You

-ComcastLarry-
Posted by
Service Expert
Member Since: ‎02-04-2004
Posts: 15,188
Posted by
New Visitor
  • The Community would like to Welcome you!
Member Since: ‎02-02-2010
Posts: 1

Re: Closing an Email Account

how does one remove old (dead) secondary account names from in box?

Posted by
Email Expert
Member Since: ‎03-10-2004
Posts: 6,888

Re: Closing an Email Account


reea wrote:

how does one remove old (dead) secondary account names from in box?


Remove the entries from the EMail Manager page (under Preferences) on the Primary logon.

 

JR

Posted by
Service Expert
Member Since: ‎02-04-2004
Posts: 15,188

Re: Closing an Email Account

[ Edited ]

post by monavie-teameas removed and sent to a secure area of the forum out of public view because it contains personal information. Even though the Comcast email will be closed the yahoo account will be active.

 

Forum Guidelines state (clickable link) which everyone should read BEFORE making a first post

 

Please Don't


Post personal information in the forums

Please do your best to keep your identity and personal information safe. This includes:


Your full name
Your telephone number
Your Physical/Mailing Address
Email addresses
Credit Card numbers
Account numbers
Other personally identifiable information


 

 

Here is your post with the email addresses removed

 

Hello,

 

I want to close my xxx@comcast.net email but first, I need to send an alert to anyone with my address to change it to xxx@yahoo.com, and then, close it.

 

Can you do this for me?

 

Thank you,

 

Heidi


 

Comcast will not send out the notifications. You have to do that.

Posted by
New Visitor
New Visitor
Member Since: ‎11-02-2013
Posts: 1

Re: Closing an Email Account

I too closed my Comcast account and would like my email account closed. Can you please reply to this and I will send you a private message with my email address so you can help me?

 

Posted by
New Visitor
  • The Community would like to Welcome you!
Member Since: ‎07-25-2009
Posts: 1

Re: Closing an Email Account

We no longer have Comcast for our phone or internet service.  We still do have Xfinity for tv.  We would like to close the primary account but don't know how. 

Posted by
Email Expert
Member Since: ‎06-10-2006
Posts: 8,652

Re: Closing an Email Account

[ Edited ]

If you canceled your internet service with Comcast, the email address should just stop working.  Upon account closure the address is supposed to be suspended for 90 days, and then the user ID goes into a pool of available IDs for any other Comcast customer that want's to use it.  If that didn't happen with you call Comcast and ask what is going on with it.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Advanced
You must be signed in to add attachments