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Cannot open email

Posted by
  • The Community would like to Welcome you!

Member Since: ‎10-06-2011
Posts: 2
Message 1 of 4 (558 Views)

Cannot open email

I cannot open my email.  I couldn't yesterday either.  Very frustrating!

Posted by
Edited on
‎10-06-2011 01:15 PM

Service Expert

Member Since: ‎02-04-2004
Posts: 15,977
Message 2 of 4 (556 Views)

Re: Cannot open email

[ Edited ]

Open mail as in Xfinity Connect would not open or individual messages will not open?


What is happening when you try to open mail? Any error messages?


I this issue is happening in Xfinity Connect are you using regular version or lite version?


If you are using an email client instead of Xfinity Connect, which client?


What OS and browser are you using?


As a work-around until you get your mail working try accessing it from the Comcast mobile site:





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Posted by
  • The Community would like to Welcome you!

Member Since: ‎10-06-2011
Posts: 2
Message 3 of 4 (515 Views)

Re: Cannot open email

The individual messages won't open.   The little icon just keeps going in a circle like it is trying to open, but never does.   It's just the regular version of Xfinity.  Now what?

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 4 of 4 (507 Views)

Re: Cannot open email

Which browser/version?  Which operating system?  Have you cleared your browser cache?

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.