Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,464,868

members

37

online now

1,689,765

discussions

Can't open emails

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎07-12-2012
Posts: 1
Message 1 of 17 (2,447 Views)

Can't open emails

HELLO, When I open my email window & then try to click on an email to open, it goes white screen with a small blue circle going round, and never opens.  What is way to be able to fix this & open my emails on xfinity comcast.  I've had problems with Xfinity ever since I signed up with them of  a variety of problems

16 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 2 of 17 (2,443 Views)

Re: Can't open emails

Hello,

You have not provided us much of detail.

1. What os are you using?

2. What browser are you using?

3. Have you tried other browser and if so which one?

4. Have you tried to refresh your browser?

5. Have you tried to clear your browser cookies,cache and history files?

6. Have you reset your browser?

7. What email client if  any are you using?

8. What version of xfinity connect are you using?

9. What have you done to try to fix the problem?

10. Have you called comcast and reported this problem if so what did they tell you to do and did it work?

11. Have you searched the forum to see if other customers had the same issues and what did they do to solve the problem?

12. Have you tried as a work around m.comcast.net/m

The more detail information you provide the better someone will be able to help you.

Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-17-2012
Posts: 5
Message 3 of 17 (2,385 Views)

Re: Can't open emails

I still cannot open email.  Not for 5 days now.  why?  nothing has changed on my end.  something is wrong with coimcast or there would not be so many posts.  When are you going to fix it?  I can't get any help?  I'm ready to switch providers!

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-23-2012
Posts: 1
Message 4 of 17 (2,329 Views)

Re: Can't open emails

I can't open email.  Goes to white screen with "loading" in left hand corner.  Nothing happens.

 

Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 12,420
Message 5 of 17 (2,319 Views)

Re: Can't open emails


kurtright wrote:

I can't open email.  Goes to white screen with "loading" in left hand corner.  Nothing happens.

 


First----what browser are you using?  Just to eliminate the browser as the problem, you need to clear out your browsing history, cache and cookies.

 

If that has no effect, try using a different browser.  If you are using IE now, try Chrome or Firefox.

 

Broken, expired or conflicting cookies are a frequent cause of strange problems like this.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-25-2012
Posts: 4
Message 6 of 17 (2,284 Views)

Re: Can't open emails

I am having the same problem as the rest of them. My computer runs on Windows 7 Starter and uses internet explorer for the interwebs. I have cleared my browsing history and cookies with no results. I can log into my email and until this morning I was able to get to the overview page but not any emails or my actual inbox. Now that initial page won't even load at all. I've tried viewing the page in compatability mode and also double checked my security settings to make sure I didn't somehow accidentally put the page in my restricted sites list. I haven't been able to check my email since last Tuesday and I'm running out of options it seems.
Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 12,420
Message 7 of 17 (2,275 Views)

Re: Can't open emails

@ rittou367

 

Have you tried a different browser?  Try either Chrome or Firefox to see if you can duplicate the problem.  If it works OK, then you'll know there is something going on with IE.  If not, then you have at least eliminated the browser as the source of the problem.  Have you tried accessing your mail from another computer?

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,272
Message 8 of 17 (2,273 Views)

Re: Can't open emails

You could also try accessing your email through www.m.comcast.net.  Sign in and then go to the link. This is aver basic email program..



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-25-2012
Posts: 4
Message 9 of 17 (2,265 Views)

Re: Can't open emails

I tried using mozilla on my desktop and I still couldn't open my email, but my boyfriend was able to open my inbox from his computer using mozilla. I thought it might be because of something in my home network, but I couldn't access it on my laptop at other people's houses, either. I also couldn't get www.m.comcast.net to load. :/
Posted by
Edited on
‎07-25-2012 06:23 PM

Email Expert

Member Since: ‎06-10-2006
Posts: 12,420
Message 10 of 17 (2,256 Views)

Re: Can't open emails

[ Edited ]

Something I forgot to mention earlier-------until you get this situation resolved, go to Comcast Customer Central, open your account, and under "Users and Settings", you can set up your account to auto-forward any email for the Comcast address to another alternate address.  Do you have a Hotmail or Yahoo account?  gMail maybe?  I know you shouldn't have to do that, but it works nicely and at least you'll be getting your emails.  You may even decide that you like one of the others better anyway.

 

I always encourage everyone to have a minimum of two email accounts from different providers.  It comes in handy when stuff like this happens, or you have to recover your account from being hacked. 

 

There's one other thing I don't think anyone has mentioned------in Firefox-------do you have any add-ons, themes or other extensions in use?  If so, disable them one by one and then try again to open your email after each one.  Add-ons can cause strange problems too sometimes.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-25-2012
Posts: 4
Message 11 of 17 (2,242 Views)

Re: Can't open emails

I can't get Comcast Customer Central to load.

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,272
Message 12 of 17 (2,239 Views)

Re: Can't open emails

What is happening exactly?  Spinning icon? Blank page?  Are you signed in with the Primary?  Did you clear your browser cache?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-25-2012
Posts: 4
Message 13 of 17 (2,232 Views)

Re: Can't open emails

If you mean the primary account, then no. I have cleared the browser cache. When I try to open my inbox or log into the Customer page you sent me to, I get a spinning icon. On the occasions where even the overview page of my email won't load all the way I get the box that usually previews email and all the headers, but the emails aren't in the preview box and nothing happens when I click on any links.

Posted by
Contributor

Member Since: ‎11-05-2008
Posts: 29
Message 14 of 17 (2,219 Views)

Re: Can't open emails

I'm at WORK and have been trying to open my home Comcast email for about two hours to no avail.  I either get the spinning blue "ring" that does nothing but spin, or it tells me email is not available at this time of the system is down. Sometimes I'll get to where I can see my messages, but when I click on one, it will not open up and I get the message that the email system is down. This has happened to me a few times lately when I try to open up my home email from work...very frustrating.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-11-2010
Posts: 1
Message 15 of 17 (758 Views)

Re: Can't open emails

Re: Can't open emails

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-05-2014
Posts: 3
Message 16 of 17 (625 Views)

Re: Can't open emails

Having problem with opening e-mails (view entire Inbox) from my Xfinity account. Blue wheeel just keeps spinning around. 

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,272
Message 17 of 17 (616 Views)

Re: Can't open emails


Stone-Harbor wrote:

Having problem with opening e-mails (view entire Inbox) from my Xfinity account. Blue wheeel just keeps spinning around. 


Which browser/version are you using please?

 

IF USING Internet Explorer Version 10 or Version11, you must enable Compatibility View.

To do:

Click on TOOLS on the browser toolbar, then click on COMPATIBILITY VIEW.

Close and re-open your browser.

Now try accessing your email.

 

Post back if that does NOT solve your problem please.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.