Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,384,364

members

59

online now

1,615,058

discussions

Can't Access Email

Posted by
Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎03-22-2007
Posts: 8
Message 51 of 562 (2,872 Views)

Re: Email not working?

Is this country wide?  Server Maintenance?  That's a joke.  Since when would they do maintenance in the middle of the day.

 

Posted by
Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎01-13-2012
Posts: 4
Message 52 of 562 (2,710 Views)

Comcast Email is not working in Nashville

Why is email unavailable and when will it be restored?

 

Thanks.

 

LogIn Message:

We apologize, this server is currently undergoing maintenance and should be back up shortly.

Please try refreshing your browser in a few minutes.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 53 of 562 (2,853 Views)

email

Cannot connect to Comcast email server. Over an hour now.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 54 of 562 (3,157 Views)

Re: Can't Access Email

Virginia is out too since 3:05 PM EDT.

 

Did anyone receive a notice of this supposed "upgrade" prior to the outage?

 

 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 55 of 562 (2,819 Views)

Re: Email not working?

I have two accounts.  One is working, the other is not so I am going to assume it's a server issue.  It started with not being able to attach anything to an email then it just crashed.    Have used this time to create another email account with Gmail.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-13-2007
Posts: 18
Message 56 of 562 (3,155 Views)

Re: Can't Access Email

I dont believe everything they say, imo they messed up!!!!

Posted by
Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎01-13-2008
Posts: 6
Message 57 of 562 (2,817 Views)

Re: Email not working?

No reduction on our bill, most likely an increase for the privilege of having to use the Comcast monopoly.

If fios or any Fiber Optics come to my area, No More Comcast.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-29-2008
Posts: 2
Message 58 of 562 (2,701 Views)

Re: Comcast Email is not working in Nashville

I've been refreshing my browser for a half hour, what a88holes.

 

Posted by
Visitor
Member Since: ‎03-17-2004
Posts: 2
Message 59 of 562 (2,846 Views)

Re: email

Same problem in NYC

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-13-2007
Posts: 18
Message 60 of 562 (3,135 Views)

Re: Can't Access Email

I just HOPE the entire system  TV/internet/phone  doesnt go down

Posted by
Regular Contributor
Member Since: ‎11-16-2006
Posts: 32
Message 61 of 562 (3,129 Views)

Re: Can't Access Email

key west is down too, everyting was down a few days ago, now email is down

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 62 of 562 (2,863 Views)

Re: E-mails

email & voice mail is down in Crystal, MN

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-14-2008
Posts: 3
Message 63 of 562 (2,720 Views)

Re: Email not working?

It is just their way of trying to force you to use their ;browser/homepage. They highjack your email and hold it hostage.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎12-09-2011
Posts: 3
Message 64 of 562 (2,719 Views)

Re: Email not working?

Sounds like a plan, anything has to be better than this.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-29-2009
Posts: 12
Message 65 of 562 (2,829 Views)

COMCAST OWES US SOMETHING

Will Comcast offer anything for this lack of email service.  I have not been able to email for over two hours.

Posted by
Visitor
Member Since: ‎10-17-2006
Posts: 7
Message 66 of 562 (2,346 Views)

Nashville area email down

Been down for hours...this service has steadily got worse over the past few months. I'm about to the point of going elsewhere.

Posted by
Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎01-13-2008
Posts: 6
Message 67 of 562 (2,624 Views)

Re: Email not working?

I have had a few messages forwared from my comcast email, so I guess that is working. 

Posted by
Visitor
Member Since: ‎10-17-2006
Posts: 7
Message 68 of 562 (2,772 Views)

Re: COMCAST OWES US SOMETHING

We need another alternative to this garbage.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-13-2007
Posts: 18
Message 69 of 562 (2,760 Views)

Re: COMCAST OWES US SOMETHING

probably NOT Smiley Sad  been w/out email since 2p ish EST Smiley Sad  just hope outage doesnt get worse and affect internet/ty/phone

Posted by
Regular Contributor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-07-2007
Posts: 28
Message 70 of 562 (2,753 Views)

Re: COMCAST OWES US SOMETHING

Everyone should be given a credit every time this sort of thing happens...but when was that last time you received a credit from Comcast?

 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-29-2009
Posts: 12
Message 71 of 562 (2,325 Views)

Re: Nashville area email down

Hopefully you can find someone else, we are stuck with Comcast.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 72 of 562 (2,737 Views)

Re: E-mails

It seems to be out in Pennslyvania too...

Posted by
Visitor
Member Since: ‎07-10-2008
Posts: 1
Message 73 of 562 (2,448 Views)

Email not working

What ups Comcast , help
Posted by
Edited on
‎05-09-2012 04:47 PM

Visitor
Member Since: ‎08-25-2003
Posts: 6
Message 74 of 562 (2,562 Views)

Re: Email not working?

[ Edited ]

Can't get into my email and message says they are doing maintenance on the server.................that's a nice way of saying that they got hacked!  Why would they schedule maintenance in the middle of the day!?

I've also tried getting my mail through my Xfinity app and no joy.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 4
Message 75 of 562 (2,743 Views)

Re: COMCAST OWES US SOMETHING

I agree! Come on Comast!
Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 76 of 562 (2,445 Views)

Re: Email not working

did you see the thread right below yours?

Posted by
Visitor
Member Since: ‎10-31-2008
Posts: 1
Message 77 of 562 (2,708 Views)

Re: E-mails

No emails in Jenison, MI, says to refresh but it doesn't help to reboot or anything else...

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-13-2007
Posts: 18
Message 78 of 562 (2,772 Views)

Re: COMCAST OWES US SOMETHING

we have been trying to get comcast to do SOMETHING for us since we have been customers for over 20 years & our monthly bill is HUGE; "best" they can do is $20 off. Come on now!!!!!!

 

 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 4
Message 79 of 562 (2,662 Views)

Re: Comcast Email is not working in Nashville

It's not working here in Michigan, either.  The message I'm receiving is:


Sorry, we were unable to load your email and voicemail.
Please try refreshing your browser in a few minutes.

 

Yeah, it's been MUCH LONGER than a few minutes already.  So please give us some helpful, useful info Comcast.


According to the message board, others are experiencing this, too.  They say the wait to speak to someone at Comcast is over an hour long so it must be a broad range problem.  Comcast is stupid not to post some info about the issue and about what we should expect in terms of down time, even if only to cut down on the number of calls they receive.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎11-23-2009
Posts: 1
Message 80 of 562 (2,719 Views)

Re: E-mails

No email service here in Michigan, Twin Lake area

Posted by
Visitor
Member Since: ‎05-14-2009
Posts: 1
Message 81 of 562 (3,041 Views)

Re: Can't Access Email

It's out in the Pittsburgh, PA area, also. Smiley Sad

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 82 of 562 (2,490 Views)

Re: Email not working?

They better get this fixed soon, or I will have to get rid of comcast again.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎03-31-2011
Posts: 5
Message 83 of 562 (2,698 Views)

Re: E-mails

 

I guess no failover or backup plan in place.  sounds pretty low tech considering how much they're charging me.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 2
Message 84 of 562 (2,325 Views)

Cannot access voicemail or email from comcast mobile app

It keeps telling me  I need to be subscribed to High-Speed internet yet I am and actually my phone is currently on my home wifi now. I can't seem to find any posts how to fix it except a few from couple years ago that mention the fix is on the comcast end? I recently downloaded the app again and tried. I had it for a while and then this started happening. I got frustrated and stopped using it. Now I would like to try again.

 

 

 

 

Posted by
Regular Visitor
Member Since: ‎10-18-2005
Posts: 16
Message 85 of 562 (2,747 Views)

Re: COMCAST OWES US SOMETHING

I have an order set up for FIOs for later this month. I keep hesitating in regard to going through with it. This email server down (northeast) two days in a row now, has helped me make up my mind.

 

Plus, I'm already annoyed about the huge bills Comcast dumps on us, now no email? 

 

Buh, bye, Comcast. You su*k. 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 86 of 562 (3,027 Views)

Re: Can't Access Email

atlanta comcast email has been down for about 4 hours now.  outlook saying comcast rejected my login info even though nothing has changed.

Posted by
Regular Visitor
Member Since: ‎04-24-2007
Posts: 3
Message 87 of 562 (2,999 Views)

Re: Can't Access Email

Hull, MA can't access email. Why don't they POST THIS officially in an easily visible place?

Posted by
Visitor
Member Since: ‎05-29-2008
Posts: 4
Message 88 of 562 (2,641 Views)

Re: E-mails

Out in Central Virginia, too.  Slow all day, now completely down.  Come on, Comcast!  Get it fixed quickly please!

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-29-2009
Posts: 12
Message 89 of 562 (2,730 Views)

Re: COMCAST OWES US SOMETHING

I don't recall ever getting a break from Comcast for their bad service.  I can't even use my iphone for email.  Bummer. 

Posted by
Edited on
‎05-09-2012 05:00 PM

Visitor
Member Since: ‎04-14-2012
Posts: 4
Message 90 of 562 (2,985 Views)

Re: Can't Access Email

[ Edited ]

Email out in CT for about 4 hours now

 

We apologize, this server is currently undergoing
maintenance and should be back up shortly.

Please try refreshing your browser in a few minutes.

Posted by
Regular Contributor

Member Since: ‎04-07-2008
Posts: 380
Message 91 of 562 (1,898 Views)

Re: PC Caller ID keeps disconnecting and reconnecting

It seems that Comcast is also having problems with their Email login as well (POP3) today.
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 92 of 562 (2,332 Views)

Re: Send mail failure

Re: e-mail system failure--10 min. ago, it worked well.  Now cannot receive messages...

 

This Outlook Express message appears -- "The connection to the server has failed. Account: 'POP3', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E"

 

Then comes an Easy Solve "We have detected an issue with your email..etc, etc. Let's run a scan...and solve..etc., etc. But I hate to add another layer.   

 

Posted by
Visitor
Member Since: ‎11-21-2006
Posts: 1
Message 93 of 562 (2,351 Views)

Re: Email not working?

what is going on?  we have business to do?? what is happening to email service

Posted by
Visitor
Member Since: ‎05-29-2008
Posts: 1
Message 94 of 562 (2,355 Views)

Re: Email not working?

Still not working at 4:54 est

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎06-28-2010
Posts: 2
Message 95 of 562 (2,349 Views)

Re: Email not working?

email not working here either

 

Posted by
Visitor
Member Since: ‎05-09-2012
Posts: 8
Message 96 of 562 (2,344 Views)

Re: Email not working?

No Emails for 2 hours... Maintenance ..They said they are apologizing and should be back in few minutes, it is over 2 hours!!...

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 97 of 562 (2,584 Views)

Re: E-mails

no emails or voice messages for me either ugggh in Flint Michigan whats up?

 

Posted by
Regular Contributor
  • The Community would like to Welcome you!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎11-29-2010
Posts: 40
Message 98 of 562 (2,705 Views)

Re: COMCAST OWES US SOMETHING

I'm so frustrated with no email! I couldn't find info online so went on chat and the guy said it was an outage and should be fixed "in 24 hours" but the email page on the website (when I'm logged in) says the server is "down for maintenance" and that it will be back up shortly, so I should refresh my browser in a few minutes. Am I supposed to sit here refreshing my browser every few minutes for 24 hours? (Or more?) Our bill just went up AGAIN and it is so, so high. I called to ask if there was a cheaper plan I could downgrade to and was told no.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 99 of 562 (2,567 Views)

Re: E-mails

Down too often and too long today.  Wrong to do maintenance during work hours.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-09-2012
Posts: 1
Message 100 of 562 (2,462 Views)

Into Secured Email Site Just No Email Look

I am at the office and I went onto the Comcast web-site with my ID and PW as always and got on, but I can't get to my email and it say refresh in a few minutes, but that hasn't made any difference...I do get into the secured site but just can't get the email and files look. G_L_M

-->