Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
Contributor
Member Since: ‎02-28-2012
Posts: 5
Accepted Solution

Address Book Problems

When double clicking on the TO box for email, the pop up SELECT ADDRESSES is blank, even though there are contacts loaded.

 

When typing in an email address the TO will not automatically fill in.

 

 

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Address Book Problems


scuba1950 wrote:

When double clicking on the TO box for email, the pop up SELECT ADDRESSES is blank, even though there are contacts loaded.

 

When typing in an email address the TO will not automatically fill in.

 

 


Which version of XC are you using, full or lite?  Open XC, click on Preferences and see which version is ticked under General Prferences.  When you click on the Address book, are all your contacts showing there?

 

General Preferences.JPG



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Contributor
Member Since: ‎02-28-2012
Posts: 5

Re: Address Book Problems

Thank you for the response.

 

I am using Connect and my Address Book contains all my contacts.

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Address Book Problems


scuba1950 wrote:

Thank you for the response.

 

I am using Connect and my Address Book contains all my contacts.


OK, but which version of XfinityConnect?  The Full or the Lite version ( see my post above)

Try switching to the Lite version if you are using the full version and post back if you are then able to get the TO field to show your address book contacts.  When making the switch to Lite, make sure to click on SAVE at the top of the window.

 

 


 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Contributor
Member Since: ‎02-28-2012
Posts: 5

Re: Address Book Problems

Switched from Xfinity Connect to Exfinity Lite and the address book is still blank.

 

Received a call from Comcast that "this is a known problem and they hope to have a fix in place with the next release of Xnfinity."  He did not know when that would be. 

 

I am suprised the three Comcast associates I have discussed the problem with did not know this was a known issue.

 

Thank you again for taking the time to respond.

 

 

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Address Book Problems

I have notified the Administrators and have asked for someone from PlaxoCare to read this thread and respond to you as well.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Retired Administrator
Member Since: ‎05-04-2011
Posts: 2,077

Re: Address Book Problems

 

Thank You

-ComcastLarry-
Posted by
Contributor
Member Since: ‎02-28-2012
Posts: 5

Re: Address Book Problems

Thank you for your help - it is greatly appreciated.

Posted by
New Visitor
Member Since: ‎06-04-2012
Posts: 2

Re: Address Book Problems

i am having the same problem. has there been a solution

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Address Book Problems


nguyentn wrote:

i am having the same problem. has there been a solution



I replied in your other post here> http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/new-email-address-book/m-p/1286203/mess...

 

 

To avoid confsuion please only [post the issue in one thread.  Thanks, CC

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
New Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
Member Since: ‎06-06-2012
Posts: 1

Re: Address Book Problems

I also had the same problem but after a Google search, sent an email to Plaxo and they made it work.  However, when I edit my contact list, the edits do not transfer to my email address list.  Hopefully, they will get this working very soon.   FYI - you can send an email to helpme@plaxo.com and in the subject line put, "Need slow sync to be performed (address book TO: issue)."  Plaxo techs will force a slow-sync for you.  However, if you edit your contact list, you will need to send the same email again.

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Address Book Problems

Sometimes we have seen it work if you temporarily switch to the Lite version of XfinityConnect to do any editing.  But notifying Plaxo is the best option.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Contributor
Member Since: ‎02-28-2012
Posts: 5

Re: Address Book Problems

The suggestion to email plaxo wth the problem worked.  Thanks to all that helped me out with this issue.

 

Tom

Posted by
Regular Visitor
Member Since: ‎07-12-2010
Posts: 1

Re: Address Book Problems

When I try to delete an entry by checking the box next to the name and clicking "delete" the name disappears but when I go to send an email, all the names I deleted have returned. Please advice.


Thanks

Posted by
Regular Contributor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
Member Since: ‎07-14-2012
Posts: 28

Re: Address Book Problems

Since all of the previous posts in this thread are not current (and the problem is also shown as "solved"), it would be helpful if you would please post this to the current thread that has had 18 posts in the past 5 days about this same subject. (It seems more effective to not "dilute" our efforts to "fix" things by keeping the majority of posts in the same thread). That thread can be found at:  http://forums.comcast.com/t5/E-Mail-and-Xfinity-Co​nnect-Help/contacts-added-to-comcast-address-book...

 

There are also other contacts/address book problems in the above thread that may be helpful to you, in the event you run across them as well since this appears to be a very wide-spread problem and has been confirmed as such by plaxo. I am not any kind of expert with Comcast's email; just another customer who is experiencing many problems with the email also. I hope this is helpful for you and that your experience with this board is positive. There appear to be many customers who have been "around" a long time, and who have much knowledge to share to help the rest of us. I have already learned much from them. And if nothing else, it just helps to know we aren't alone. I still hope that by "banding together" in fewer threads about the same topic, that the sheer numbers will come to the attention of Comcast's upper levels. Not everyone agrees with that feeling however, as you will see in other posts you may read. Hope you are able to at least get a few answers to your questions from the other customers here as time goes on. It does appear useful for that at least.

 

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Address Book Problems


al77mercer wrote:

When I try to delete an entry by checking the box next to the name and clicking "delete" the name disappears but when I go to send an email, all the names I deleted have returned. Please advice.


Thanks



Which version of XfinityConnect are you using?  The Full or Lite version? One thing to try is to switch to the Lite version and make the deletions from that version.  Let us know if that helped.  If not, send an email to helpme@plaxo.com and tell them the problem you are having please.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Contributor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
Member Since: ‎09-29-2003
Posts: 6

Re: Address Book Problems

I have the same problem, and am wondering why it doesn't just work by now, no matter which version of the browser client is being used ("Lite" or otherwise)?If it only works for one client, then it doesn't work for anyone who uses the other client, even though the interface suggests that it should work.

 

Does Plaxo have to make adjustments on individual accounts?

 

Seems like substandard behavior for a basic feature.

Posted by
New Visitor
  • The Community would like to Welcome you!
Member Since: ‎08-10-2012
Posts: 1

Re: Address Book Problems

My address book is blank when I try to send a message. However when I look at the address book section, all of my addresses are there but very light gray.

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241

Re: Address Book Problems


rdfise wrote:

My address book is blank when I try to send a message. However when I look at the address book section, all of my addresses are there but very light gray.



Send an email to helpme@plaxo.com.  In the subject line type :Need slow sync of address book

Include all Usernames that are being affected.

 

You can also temporarily switch to the Lite version to test.  Click on Preferences>General untick the Full version, and tick the Lite version.  If you do that, does it work for you or not?  Let us know.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Security Expert
Member Since: ‎10-07-2003
Posts: 20,976

Re: Address Book Problems

Fred, Your post was moved to a private forum because it contained too much personal information. This is a public foruim and this is to help protect your identity

Posted by
New Visitor
Member Since: ‎08-11-2013
Posts: 1

Re: Address Book Problems

Each time I email someone, I have to manually type in the address. The address does not come up automatically, Sometimes, I can't remember the person's email address.

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,241
Advanced
You must be signed in to add attachments