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Accidently changed user name and deleted email account.

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Posted by
Edited on
‎06-20-2011 07:43 PM

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Member Since: ‎09-22-2003
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Message 1 of 28 (1,306 Views)

Accidently changed user name and deleted email account.

[ Edited ]

Accidently changed my user name and deleted the email account.  Can anything be done to change this?

Thanks

1 ACCEPTED SOLUTION
Posted by
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Message 25 of 28 (1,058 Views)

Re: Accidently changed user name and deleted email account.

Issue has been resolved.

Thanks

27 REPLIES
Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 2 of 28 (1,302 Views)

Re: Accidently changed user name and deleted email account.


Tag1260 wrote:

Accidently changed my user name and deleted the email account.  Can anything be done to change this?

Thanks



Call 1-800 comcast right away and tell them what you did.  Normally when a Username is deleted, it goes into an inactive 'pool' for 90 days.  But if you call right away,you should be able get it back. 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Edited on
‎06-20-2011 07:56 PM

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Message 3 of 28 (1,299 Views)

Re: Accidently changed user name and deleted email account.

[ Edited ]

I was told it is irreversable and there is nothing they can do by the phone tech.

Thanks

 

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 4 of 28 (1,287 Views)

Re: Accidently changed user name and deleted email account.


Tag1260 wrote:

I was told it is irreversable and there is nothing they can do by the phone tech.

Thanks

 



Since I don't know when you deleted the username, that could be right... But if you just did it, I really would call back and speak with a different Rep.  Post back with the results of your second call.

CC



Need Email Help? Please post the following information in your post.
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Details of the problem you are having.




Posted by
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Member Since: ‎09-22-2003
Posts: 14
Message 5 of 28 (1,285 Views)

Re: Accidently changed user name and deleted email account.

Thanksa for your reply. Did this about two hours ago and just got off the phone with the second rep (While waiting for a reply here) and he turned in a work ticket TO BE LOOKED AT in 24-48 hrs. Hope that's not too late.

 

Thanks

Tag

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 6 of 28 (1,282 Views)

Re: Accidently changed user name and deleted email account.

In the meantime, I will notify the Administrator of your problem.  He may need to contact you privately, so please watch for his reply in this thread.

 

CC



Need Email Help? Please post the following information in your post.
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Posted by
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Message 7 of 28 (1,280 Views)

Re: Accidently changed user name and deleted email account.

Thank you.

Tag

 

 

Posted by
Official Employee

Member Since: ‎05-04-2011
Posts: 2,077
Message 8 of 28 (1,246 Views)

Re: Accidently changed user name and deleted email account.

I was able to activate the username that was deleted.

Thank You

-ComcastLarry-
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Message 9 of 28 (1,241 Views)

Re: Accidently changed user name and deleted email account.

Thank you, Thank you, Thank you.

 

What do I do now?

 

Did I say Thank you?

 

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 10 of 28 (1,236 Views)

Re: Accidently changed user name and deleted email account.

I Thank you Larry too!

Carole



Need Email Help? Please post the following information in your post.
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Posted by
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Member Since: ‎09-22-2003
Posts: 14
Message 11 of 28 (1,230 Views)

Re: Accidently changed user name and deleted email account.

Just need to know what to do now and I'll be set. I tried to make a new account  with the old username,  it says it's already in use. Tried jus logging in to the old username and it says the username and password don't match.

 

Thanks again

 

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 12 of 28 (1,227 Views)

Re: Accidently changed user name and deleted email account.

Tag, your password was probably reset.  From the homepage, type in your Username, and then click on the Forgot password link.  You will be directed to a new window where you can change your password.

Let us know if you need further help. 

 


CC



Need Email Help? Please post the following information in your post.
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Posted by
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Posts: 14
Message 13 of 28 (1,224 Views)

Re: Accidently changed user name and deleted email account.

I's me again.

It says it cannot find the username.

 

Thanks

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 14 of 28 (1,222 Views)

Re: Accidently changed user name and deleted email account.

Clear your browser cache, then try again.  Are you signed in now with your Primary Username?  And is it a different Username then the one that Larry reactivated for you?

CC



Need Email Help? Please post the following information in your post.
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Posted by
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Member Since: ‎09-22-2003
Posts: 14
Message 15 of 28 (1,212 Views)

Re: Accidently changed user name and deleted email account.

Signed out on this username, Cleared cache, and tried again and it still says it cannot find the username.

 

Yes it,s a different username than the one I'm logged in on now. And this is NOW my Primary account.

 

Thanks

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 16 of 28 (1,194 Views)

Re: Accidently changed user name and deleted email account.

I notified ComcastLarry again for you.

CC



Need Email Help? Please post the following information in your post.
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Posted by
Edited on
‎06-21-2011 04:46 PM

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Message 17 of 28 (1,176 Views)

Re: Accidently changed user name and deleted email account.

[ Edited ]

ComcastLarry's the Man!!! Fixed it in just a few minutes!  Thanks!!!!

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 18 of 28 (1,162 Views)

Re: Accidently changed user name and deleted email account.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
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Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
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Member Since: ‎09-22-2003
Posts: 14
Message 19 of 28 (1,118 Views)

Re: Accidently changed user name and deleted email account.

OK. It was fixed for a whole 24 hrs and now the problem is back. Don't know what happened as I was gone all day and not logged on.

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 20 of 28 (1,096 Views)

Re: Accidently changed user name and deleted email account.

Oh no!    I will notify Comcast Larry again

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which operating system? XP, Vista, Windows 7, Mac OS X
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Posted by
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Member Since: ‎09-22-2003
Posts: 14
Message 21 of 28 (1,090 Views)

Re: Accidently changed user name and deleted email account.

Thanks. I also sent him a PM with the details.

Thanks again

 

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 22 of 28 (1,086 Views)

Re: Accidently changed user name and deleted email account.

Good idea Tag.  I do hope it gets fixed permanently this time.  How badly do you want that Username?  (just kidding)

CC



Need Email Help? Please post the following information in your post.
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Posted by
Official Employee

Member Since: ‎05-04-2011
Posts: 2,077
Message 23 of 28 (1,075 Views)

Re: Accidently changed user name and deleted email account.

I will look into this and reach out to you tomorrow, not sure what happen.

Thank You

-ComcastLarry-
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Message 24 of 28 (1,039 Views)

Re: Accidently changed user name and deleted email account.

Larry,

 

Sorry. I have not been available but am now awaiting your contact.

 

Thanks

 

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Message 25 of 28 (1,059 Views)

Re: Accidently changed user name and deleted email account.

Issue has been resolved.

Thanks

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 26 of 28 (620 Views)

Re: Accidently changed user name and deleted email account.

Posted by
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Member Since: ‎09-26-2013
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Message 27 of 28 (312 Views)

Re: Accidently changed user name and deleted email account.

This just happened to me two days ago, please help!!!

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 30,239
Message 28 of 28 (305 Views)

Re: Accidently changed user name and deleted email account.


phxdelta wrote:

This just happened to me two days ago, please help!!!


Are you saying you deleted your Username?

Did you call 10800 comcast and tell them what you did and ask them to reset it for you?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.