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where do i find a reason description for the amber light on bottom of touch screen

New Poster

where do i find a reason description for the amber light on bottom of touch screen

see above, thx - shermj

Official Employee

Re: where do i find a reason description for the amber light on bottom of touch screen

How about a screenshot of what you’re referring to? Any on screen messages?

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New Poster

Re: where do i find a reason description for the amber light on bottom of touch screen

screen shot of xfinity home touch pad i do not know how to capture ; in the meantime the ;ight has turned color to green.  still curious as to where the current (new) documentation is for the model# XH1-TC ; i'll search again for a user manual.  please close my support ticket.  thx, shermj

Service Expert

Re: where do i find a reason description for the amber light on bottom of touch screen


@shermj wrote:

screen shot of xfinity home touch pad i do not know how to capture ; in the meantime the ;ight has turned color to green.  still curious as to where the current (new) documentation is for the model# XH1-TC ; i'll search again for a user manual.  please close my support ticket.  thx, shermj


Can you point us to the screen you are seeing from here?
https://www.xfinity.com/support/articles/touchscreen-getting-started-unified




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New Poster

Re: where do i find a reason description for the amber light on bottom of touch screen

The amber light means that something with a sensor on it (window, door) is open and you can not arm your alarm in this state.  Hope this helps.

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