Xfinity plant
Xfinity globe
Community Forum

motion sensor low battery warning will not go away after replacing

New Poster

motion sensor low battery warning will not go away after replacing

Need help. I have replaced the battery in the motion sensor twice, but the low battery warning will not clear from the touch screen.  Technician came out, he was able to clear the tamper warning, but the low battery remained even while he was here. Replaced battery again after the visit, but low battery still showing on touch screen.


Accepted Solutions
New Poster

Re: motion sensor low battery warning will not go away after replacing

And I just found this for those not so cold times...

 

Reset the Motion Sensor

  1. Use a Phillips-head screwdriver to remove the cover screw, then lift the cover off.
    Diagram of how to release screw and remove cover; push catch and remove board; and insert battery.
     
  2. Remove the green circuit board from the back plate:
    • Press the retaining tab at the top to release the board.
    • Tilt the board away from the back plate.
    • Lift the board out from behind the hooks at the bottom of the back plate.
  3. Remove the battery and wait one minute.
  4. Hold down the coil-covered tamper switch (which is on the opposite side of the circuit board) while you insert the battery.
  5. Release the tamper switch and press it again within four seconds. Within two minutes, the LED will blink.
  6. Reinstall the circuit board:
    • Slide the bottom of the board under the two hooks at the bottom of the back plate.
    • Push the top of the board back until it clicks into place under the retaining tab.
      Back of the green circuit board being pushed back into place under retaining tab.
       
  7. Reinstall the cover:
    • Slide the top in first and then push the bottom in securely.
      Cover of Motion Sensor being reinstalled.
       
    • Insert and tighten the cover screw.
  8. Pair the sensor with your Hub. Learn more about pairing your sensor with your XFINITY Home - Automation service

All Replies
Expert

Re: motion sensor low battery warning will not go away after replacing

 

Call XHome service 1-877-298-0874

New Poster

Re: motion sensor low battery warning will not go away after replacing

I spoke with a sevice technician who installs these about the low battery warning... He said, sorry but it is so cold that we are getting several calls now about this situation and so far there is nothing to fix it... I suggested he at least tell someone higher that they need a way to shut off the warning for a few days or more until it is warm enough to reset...  Good luck... Dave

New Poster

Re: motion sensor low battery warning will not go away after replacing

And I just found this for those not so cold times...

 

Reset the Motion Sensor

  1. Use a Phillips-head screwdriver to remove the cover screw, then lift the cover off.
    Diagram of how to release screw and remove cover; push catch and remove board; and insert battery.
     
  2. Remove the green circuit board from the back plate:
    • Press the retaining tab at the top to release the board.
    • Tilt the board away from the back plate.
    • Lift the board out from behind the hooks at the bottom of the back plate.
  3. Remove the battery and wait one minute.
  4. Hold down the coil-covered tamper switch (which is on the opposite side of the circuit board) while you insert the battery.
  5. Release the tamper switch and press it again within four seconds. Within two minutes, the LED will blink.
  6. Reinstall the circuit board:
    • Slide the bottom of the board under the two hooks at the bottom of the back plate.
    • Push the top of the board back until it clicks into place under the retaining tab.
      Back of the green circuit board being pushed back into place under retaining tab.
       
  7. Reinstall the cover:
    • Slide the top in first and then push the bottom in securely.
      Cover of Motion Sensor being reinstalled.
       
    • Insert and tighten the cover screw.
  8. Pair the sensor with your Hub. Learn more about pairing your sensor with your XFINITY Home - Automation service