Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,760,808

members

83

online now

1,916,802

discussions

Back to Top

is it worth changing from ackerman security to comcast

New Poster

is it worth changing from ackerman security to comcast

I'm considering changing from Ackerman Security to Xfinity home security - but have window and door sensors already imbedded within the home along with motion detectors and touch screen Honeywell panels.  Can all of this work with Xfinity Home Security - and if so, are the technicians trained to use existing equipment, sensors and motion detectors?

Valued Contributor

Re: is it worth changing from ackerman security to comcast

Equipment must be wireless zigbee compatable to work.

Official Employee

Re: is it worth changing from ackerman security to comcast

Actually, I don't believe equipment from a previous system has to be zigbee compatible... Comcast installs a takeover panel that interfaces with the old system, and then that panel communicates via zigbee at that point. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon