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XFINITY Home Launches New Touchscreen Controller User Interface

Posted by
Administrator

Message 1 of 5
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Effective January 9th 2016, XFINITY Home will deploy a new user interface in all regions to the following devices:

  • Existing TCA203 Touchscreen Controllers over the course of the next two months
  • All newly-installed TCA203 and XH1-TC Touchscreen Controllers

The new user interface has a number of key features, including:

  • A single app experience (no launch required to view or interact with devices)
  • Improved alert and trouble help messaging
  • More intuitive arming error messaging
  • Improved screensaver experience
  • Integrated weather experience (instead of a separate weather app)
  • Guided walkthrough
  • Persistent unresolved trouble list

There are a number of other changes from the old Touchscreen Controller user interface, including:

  • Some apps have been removed, including Sports, Help, Sudoku, Weather, Clock, Word of the Day, News and Calculator.
  • Fire Panic and Medical Panic have both been removed, but Police Panic remains.
  • In case of fire or medical emergency, it is better to dial 911 directly, as they can Geolocate, respond real-time and assist with active events.

 

For additional information about this change see here: https://customer.xfinity.com/help-and-support/home-security/touchscreen-getting-started-unified/

 




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4 REPLIES
Posted by
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Message 2 of 5
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Hey Comcast, will there be any updates to the touchscreen controller that will actually incorporate useful apps? I agree, some of the past apps were pointless, but are there plans to add some apps that could be functional? A calendar that links with your Google calendar would be nice. An app that pulls in a reputable news feed, such as CNN. The weather app is great and thta should remain. It would be nice if this bulky touchscreen on my kitchen counter could serve as a a little bit more of an information center too. 

Posted by
Service Expert

Message 3 of 5
1,058 Views

You should have the new interface now.

 

https://www.xfinity.com/support/home-security/touchscreen-new-look/




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Posted by
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Message 4 of 5
119 Views

New touchscreen controller user interface?  That's awesome.  How about you return my DVR service that has been out for over a month!  An outage that you are fully aware of according to the message on my tv.  Photo attached for your reference.

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Message 5 of 5
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It would be nice to see what the unit it self looks like.  What is with the black?