Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,667,764

members

29

online now

1,839,029

discussions

Back to Top

XFINITY Home Launches New Touchscreen Controller User Interface

Posted by
Admin1

Message 1 of 1
4,062 Views

Effective January 9th 2016, XFINITY Home will deploy a new user interface in all regions to the following devices:

  • Existing TCA203 Touchscreen Controllers over the course of the next two months
  • All newly-installed TCA203 and XH1-TC Touchscreen Controllers

The new user interface has a number of key features, including:

  • A single app experience (no launch required to view or interact with devices)
  • Improved alert and trouble help messaging
  • More intuitive arming error messaging
  • Improved screensaver experience
  • Integrated weather experience (instead of a separate weather app)
  • Guided walkthrough
  • Persistent unresolved trouble list

There are a number of other changes from the old Touchscreen Controller user interface, including:

  • Some apps have been removed, including Sports, Help, Sudoku, Weather, Clock, Word of the Day, News and Calculator.
  • Fire Panic and Medical Panic have both been removed, but Police Panic remains.
  • In case of fire or medical emergency, it is better to dial 911 directly, as they can Geolocate, respond real-time and assist with active events.

 

For additional information about this change see here: https://customer.xfinity.com/help-and-support/home-security/touchscreen-getting-started-unified/

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon