Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,030

members

1,118

online

36,323

topics

Top

XCam Not Picking Up All Motion Events

New Poster

XCam Not Picking Up All Motion Events

Had the XCam installed on the side of the house.  On my side of the fence it is shaded and darker during the day and the camera does not pick up any motion events when you walk along the side of the house.  On the other side of the fence it is sunny and brighter and it picks up motion events.  I have switched between indoor/outdoor, it doesn't help.  Is there anything that can be done to fix this? 

Official Employee

Re: XCam Not Picking Up All Motion Events

 

Hi Pleasehelpmee, I can assist you with your camera issue. First I need to verify what equipment you have installed, can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 224 views
  • 0 kudos
  • 2 in conversation