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XCam Not Picking Up All Motion Events

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XCam Not Picking Up All Motion Events

Had the XCam installed on the side of the house.  On my side of the fence it is shaded and darker during the day and the camera does not pick up any motion events when you walk along the side of the house.  On the other side of the fence it is sunny and brighter and it picks up motion events.  I have switched between indoor/outdoor, it doesn't help.  Is there anything that can be done to fix this? 

Official Employee

Re: XCam Not Picking Up All Motion Events

 

Hi Pleasehelpmee, I can assist you with your camera issue. First I need to verify what equipment you have installed, can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?