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Window sensor shows low battery warning after battery replacement

Regular Visitor

Window sensor shows low battery warning after battery replacement

I have replaced the battery in my Sercomm XHS2-SE Window with a known good battery, but I am still getting the low battery indication.

New Poster

Re: Window sensor shows low battery warning after battery replacement

I'm having the same problem.  I received a low battery warning for one door sensor, replaced the battery with a new one, the low battery message never cleared, and so I replaced the battery wiht another new one.  The low battery warning never resolved.  Then I got a low batter warning for a window sensor, I replaced that battery with a brand new one, and that low battery warning never resolved either.  Both sensors are working fine, but now I've still got two low battery warnings on my touchscreen.  I did a Xfinity customer support chat and they rebooted my modem, my router, my touchscreen, etc. and nothing worked.  I'd really like to have an Xfinity Home expert get involved in this thread because I think there are a lot of people having this problem.

Official Employee

Re: Window sensor shows low battery warning after battery replacement

Hello, did you clear the error from the the touchscreen? This can be done from the top left corner, there should be an icon appearing, tap the icon, and you will get a screen showing the errors. Check mark the error and select done, this should clear the error for the battery.  




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