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We are having trouble logging you in

New Poster

We are having trouble logging you in

I’m about to go on vacation and I can’t turn on my security system because it keeps saying this message every time I try to log in on my app or the website. PLEASE help!!
Expert

Re: We are having trouble logging you in


stepharani wrote:
I’m about to go on vacation and I can’t turn on my security system because it keeps saying this message every time I try to log in on my app or the website. PLEASE help!!

Have you been able to turn it on previously?  I sometimes have to close my iPhone app and restart it to get it connected. 

Official Employee

Re: We are having trouble logging you in

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.