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Vista 20p takeover 16 zones

Posted by
Visitor
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Message 1 of 3
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I have had 2 installers come out to install alarm. 1st said he only knows how to do wireless. The 2nd said they can only do up to 8 zones. However an old thread suggests they can do more than 8 zones. http://forums.xfinity.com/t5/Devices-and-Equipment/New-guy-thinking-about-upgrading-to-Xfinity-Alarm...


I am I just getting the run around by the contract installers? There is a split in the hardwire system that is explained on the panel. It is a Vista 20p.

Thanks.
2 REPLIES
Posted by
Official Employee

Message 2 of 3
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Hi Jsheil. Sorry for the experience you have received thus far. As for the number of sensors in your home, it is dependent on the amount of doors and windows you have in your home. I have personally scheduled a tech for an install on a home with 15 doors and windows, so we can ensure you are safe in the comfort of your home. In addition, I wanted to verify that our system is not wireless. Our cameras have to be plugged into a power source to be operated. As for the door/window sensors and motion sensors, those do not require a power outlet however an active internet connection is required to continuously monitor your system. 

 

If you'd like I can schedule an appointment with a tech for an evaluation, or better education of your system? If this is something you'd like to do, let me know and I can get it scheduled. 




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Message 3 of 3
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The max number of zones in a Vista 20p is 8 with one being only for smoke alarms. If you have a zone expander already installed then that can be used, but Comcast will not install one. The post you are referring to talks about zone doubling which Comcast can't utilize 99%of the time. Open your security panel and see if there are resistors in the panel, if there are then Comcast can't zone double your system. Those other zones would have to be replaced with Comcast wireless sensors. Or you would have to combine zones to get down to 8 zones ie front and back door are one zone etc...