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Touchscreen volume

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Message 3 of 54
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Yesterday an update had to go through on my home alarm system because there was a screen saying I could learn about new features.  Today, the volume of the chime sound when opening/closing doors and arming/disarming the system were unbearably loud so I tried to reset the volume back to where it was before but it will not get any lower.  I do not want or need these sounds to be so loud, only if the alarm is armed and someone tries to open door should sound be louder than normal.  How do I fix?

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Posted by
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Message 37 of 54
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lkpolovchik wrote:

Same problem here. I've posted here at least once and called once as well but received no call back and no tech scheduled. Just frustrating to think someone could break in at night while we are sleeping and not hear the alarm. I've invested a lot in cameras and extra window/door sensors. I have less than a year in my contract left and beginning to think I need to look elsewhere. I also have the best triple play package and pay a large amount each month. No help whatsoever. 


You didn't say you tried this:

https://www.xfinity.com/support/home-security/change-sound-settings-for-touchscreen/




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Message 1 of 54
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Got the latest firmware update yesterday and noticed that my alerts when the doors open is much louder. Went into my touchscreen and it was set at 5. I can only turn it down to 4. Is there a way to go lower, as it is very loud.

 

Mike

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Message 2 of 54
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Mine did the same thing yesterday. I at least have 5 settings but even on 1 it is very loud. I silenced all window sensors except my doors until they fix the issue. I'm sure it was the update. I will report to Xfinity.
Posted by
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Message 4 of 54
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Only fix I've found is to "silence" the alarm zones that we use frequently to minimize the excessive volume when we're just opening and closing a door to take trash outside, etc. Hopefully they fix this soon. The volume level is easily double what it used to be.

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Message 5 of 54
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Message 6 of 54
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The security hub is excessively loud for the past day. The volume setting won't go below 4. 

Posted by
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Message 7 of 54
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Ronash49, are you referring to the volume of the touchscreen controller whenever the sensor status changes?




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Message 8 of 54
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I'm having this same issue. It's the alarm itself. The beep when the door opens, the beeping when it goes off etc...got VERY loud in the last week. How do we fix it?
Posted by
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Message 9 of 54
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Hello everyone, we apologize for the inconvenience this causing.  This is a known issue and we're working on the resolution. Thank you for your patience and we will keep you updated. 




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Message 10 of 54
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We're having the same problem- had the update screen one morning- now all the sounds are unbearably loud. We can't adjust "Trouble volume" below "4".
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Message 11 of 54
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ComcastShane wrote:

Hello everyone, we apologize for the inconvenience this causing.  This is a known issue and we're working on the resolution. Thank you for your patience and we will keep you updated. 


I received a 2nd update this evening (2 nights ago was the update that made it crazy loud). This seems like a joke because now the volume is ridiculously low. You can't hear anything unless you're in the same room...so it went from so loud it bothered me two rooms away to so low it's worthless unless I'm in the same room.

 

I'm referring to the sounds it makes when arming/disarming and the door chime when doors are opened/closed. I have not tested the siren.

 

I have tried changing all the volume settings but they barely do anything. I even tried rebooting the whole thing.

 

Just bad and amazing that this gets updated without any proper testing...it's an alarm system that's supposed to protect my house and my family and if the warning sounds don't work it's a big problem for me.

 

Please let us know if this new issue is being worked on and we can expect another update soon.

 

Thanks,

Jeff

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Message 12 of 54
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After same loud volume issue, I now have NO volume for sensors, touchscreen, arming and disarming...pls advise when resolved.  Thanks.

Posted by
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Message 13 of 54
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Oreo6 wrote:

After same loud volume issue, I now have NO volume for sensors, touchscreen, arming and disarming...pls advise when resolved.  Thanks.


I have the same problem. I called technical support and was taken thru some troubleshooting steps which didn't work. I was then told that a tech cannot come to my home for this. It is a known software issue that is being worked on. I was told to look for another update soon to fix the fix. I have to say my original sound could have been slightly louder but the first update made it deafening, now I feel as if I am deaf due to the tone being barely audible. Software techs, if you are reading, please add more choices for display settings. Currently, I use the weather in the center of my touchscreen. I prefer the dashboard screen with the devices on the right and the ready symbol on the left to the home screen. 

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Message 14 of 54
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We have exact same problems. Please fix this Comcast.
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Message 15 of 54
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Same issues since update last night. Touch screen does not make a sound when opening doors, and my wife set off the alarm today because the constant chime telling you to disarm did not work, and even when the alarm went off, the system made no sound. The volumes are all at max. The only sound the touch screen makes is when you change the volume using the switch on the side, it makes a little chirp.
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Message 16 of 54
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I was able to fix my too loud volume with the the volume button on the side of the touch screen. Today the volume is way too low! The side button says Ringer Volume when I use it. That didn't happen yesterday. The sound is on 7 which is the highest It will go and the chimes are very quiet! I need them a little louder.

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Message 17 of 54
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I am having the same problem.  A few days ago the sound got so loud it was unbearable.  I followed the instructions on how to turn the volume down in the advanced settings and now starting today, it makes NO sound at all when the doors open and close.  

This is annoying!  I just went through the same steps to try to increase the volume to no avail.  Help!

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Message 18 of 54
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As of today, September 2, 2017, I am experiencing the same exact problem and opinion as customer Jeff.... with the volume now being too LOW and changing the settings only avail from #4 to #7, none of which provide a discernable difference!  I can't hear the sensor sounds when I'm outside of the room with the touchscreen!!!  Judy R.

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Message 19 of 54
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I'm assuming we'll all be credited for this distruption in service....

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Message 20 of 54
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I experienced the same problem with our touchscreen controller when the software upgrade went through at the end of August.  Then on 9/1 there were no audible sounds - either when opening/closing doors or windows or when arming the system.  The system shows it is functioning normally (e.g., armed, disarmed, windows open or closed, etc.).  The sound control for the sensors is set as it was before - play chime 2 when opened and closed and the volume controls are set at 5.  I can find nothing in the manuals or on this forum to help me self diagnose the problem.

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Message 21 of 54
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The volume is TOO LOW now!!!

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Message 22 of 54
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Same issue. Wayyyyy too loud a few days ago after update. Turned it down. Now I can't hear it at all. Wayyyy too quiet. We better get a credit for this ridiculous interruption in service. Is my house even protected now?
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Message 23 of 54
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My alarm system went from entirely too loud to no sound at all. Is there a reset button to go back to what I initially had?
Posted by
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Message 24 of 54
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https://www.xfinity.com/support/home-security/change-sound-settings-for-touchscreen/




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Message 25 of 54
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Thank you for the link, but we all have tried that.  My sound is set at the absolute maximum and you can still only hear it if you are standing right next to it.  Like the others have said, first it blew you out of the room it was so loud and now it is barely audible.  

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Message 26 of 54
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I'm having the same problem - way too loud, and now I can't hear it at all. I'm getting pretty angry. I'm sure we WON'T be credited for this. And what is the point of paying for this system with 4 door sensors if someone can just sneak in and up on me and I would have no idea? I'm just waiting for someone to set it off accidentally at a time when we can't answer our phones, whoever's in the house can't hear it, and they dispatch the police, and the person in our house (legally) either gets arrested or we have to pay the "false alarm" fee. I realize that's a improbability, but it's not an impossibility! Rant over. Fix this already.

 

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Message 27 of 54
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Message 28 of 54
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Recontacted online support, still no resolution after promised 24-48 hrs., now 72 hrs+ . Irritated when asked go through steps on increasing volume on touchscreen.  Referenced this forum reflecting many have same  issue.  Will receive a $10 credit on bill for inconvenience.  It was recommended to set up appt for tech to come out and replace touch screen, if warranted, at no charge.  Asked why they did not reach out to provide those who have documented the issue with an update.   No response other than apologies for inconvenience.  No mention on status of when/if a fix is in the works.  Really?

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Message 29 of 54
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I got the same offer for service tech to come out but without an update to correct the problem why replace the touchscreen, no offer for a credit on my account however.

Posted by
Official Employee

Message 30 of 54
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All --.

I have escalated the concern of some subscribers hearing lower than normal volume on their Touchscreens.

I or one of the other forum moderators will post back as soon as we have any details to share!



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Message 31 of 54
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Thank you. We've had almost no sound coming from the touchscreen for like 5 days now. I'm hoping for a fix soon. It's really diminished my confidence in my home security.
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Message 32 of 54
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Hi

my concern is while the volume is not working is the system actually arming when I set it

Hope this is fixed soon. Wonder if all have a false sense of security right now.

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Message 33 of 54
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I had the same issue. While my system was arming night I picked up the touchscreen and tried to turn the volume up using the side controls. This time the screen showed media volume when I held the volume button down. This allowed me to change the volume of the alarm system. We had a week of unbearable loud chimes and two days of no chimes and now it's fixed. Hope this helps someone else!!
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Message 34 of 54
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Mine still says ringer volume.  Been without sound for 5 days now.  Wish it would get fixed

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Message 35 of 54
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Same issue here. Our volume was way too high and then after a 2nd update too low to hear. Havent tested by setting it off but fear the already low volume of the siren on the touchscreen will not be audible rendering the system useless when you are sleeping.

 

The reason for and function of a security system is not only for when you are away but to wake you when someone is trying to enter the residence. This issue renders the system useless at night. This needs to be a priority. If this is a known issue then correct it ASAP. 

 

Sorry but my feeling is you broke it with these updates twice. It was working just fine. Now correct it just as quickly. This is inexcusable. 

Posted by
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Message 36 of 54
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Same problem here. I've posted here at least once and called once as well but received no call back and no tech scheduled. Just frustrating to think someone could break in at night while we are sleeping and not hear the alarm. I've invested a lot in cameras and extra window/door sensors. I have less than a year in my contract left and beginning to think I need to look elsewhere. I also have the best triple play package and pay a large amount each month. No help whatsoever. 

Posted by
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Message 37 of 54
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Solution

lkpolovchik wrote:

Same problem here. I've posted here at least once and called once as well but received no call back and no tech scheduled. Just frustrating to think someone could break in at night while we are sleeping and not hear the alarm. I've invested a lot in cameras and extra window/door sensors. I have less than a year in my contract left and beginning to think I need to look elsewhere. I also have the best triple play package and pay a large amount each month. No help whatsoever. 


You didn't say you tried this:

https://www.xfinity.com/support/home-security/change-sound-settings-for-touchscreen/




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Posted by
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Message 38 of 54
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I believe that I did mention that I spoke to Xfinity once. The tech did take me thru those steps. I have a ticket number and was told I would receive a call back but never have. I'm reasonably certain that everything that could be tried on my end was done. It is a software glitch that needs fixed for some of us and is taking too long to fix. 

 

Edit: I just spoke with a tech and the workaround is to go to settings, security, then do an alarm test. As the system is arming, press the volume control on the right side of touchscreen and adjust the volume. I was told this is only a workaround. A firmware update is needed for a permanent fix. The fix will also solve the problem with cameras disconnecting from the security system temporarily. I was one of those experiencing that problem. 

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Message 39 of 54
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All -

 

We have had the same problem with the loudness; however, while we were gone for a few days, the system reset itself and now YOU CAN HARDLY HEAR THE THING. We went to settings and put in on the highest (#7) but no luck. Also turned the volume on the side of the unit all the way up, and YOU STILL CAN'T HEAR IT.

 

So things went from bad to worse. 

 

It was annoying to have something so loud that when we walked the dog early in the morning, opening the door woke up the entire household, but now the sound is so low that even the dog can't hear it. Seriously, Comcast?

 

GHH

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Message 40 of 54
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Thanks for posting that workaround! It worked. You saved me an annoying and frustrating phone call, which may or may not have yielded results.

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Message 41 of 54
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YES! This worked for me as well. Can now hear arming and door chimes. Thanks so much!

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Message 42 of 54
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Thanks for the workaround, worked for me also!

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Message 43 of 54
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Thank you SO MUCH for posting the workaround!  Would have been nice if Comcast did a mass communication with this information.  Apparently cannot count on them for customer service as good as you have just provided. Thanks!

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Message 44 of 54
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Thank you, that worked for us as well.

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Message 45 of 54
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Thanks. The workaround worked for me also.
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Message 46 of 54
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This worked! Thank you!
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Message 47 of 54
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This work around worked for me too. But it's still just a temporary fix. I Really hope that if/when they send another update to permanently fix the real source of the problem it doesn't screw it all up again. I asked for a credit and they said they'd give me one.
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Message 48 of 54
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Please hurry! Completely unable to use security system until the tones can be heard.

Posted by
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Message 49 of 54
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lkpolovchik wrote:

I believe that I did mention that I spoke to Xfinity once. The tech did take me thru those steps. I have a ticket number and was told I would receive a call back but never have. I'm reasonably certain that everything that could be tried on my end was done. It is a software glitch that needs fixed for some of us and is taking too long to fix. 

 

Edit: I just spoke with a tech and the workaround is to go to settings, security, then do an alarm test. As the system is arming, press the volume control on the right side of touchscreen and adjust the volume. I was told this is only a workaround. A firmware update is needed for a permanent fix. The fix will also solve the problem with cameras disconnecting from the security system temporarily. I was one of those experiencing that problem. 


I was told tonight by an agent to do something similar to what you described, but he told me to hold the alarm button and the volume button on the side at the same time, which did not work. He said it was tricky, and it may take several tries. After about 30 attempts, I finally gave up. He also told me that this was the manual way to fix it and there were no more patches coming out.

 

Apparently wrong again. After reading some posts on this board, I called back and this agent I spoke with told me how to do a workaround, which is the way you described and he also told me that there was indeed another patch/fix coming out, but no ETA for it, but at least it's working again. Geez, can't these guys get on the same page with their info?

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Message 50 of 54
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Mine is doing the same thing! I can't hear any noise coming from the touch screen for sensors opening or it being alarmed and disarmed