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Touchscreen low volume

ANSWERED
Regular Visitor

Touchscreen low volume

Has there been a fix for the inability to adjust the volume on the touchscreen? A few months back an update occurred and ever since I have been unable to adjust the sensor volume (too low).

Accepted Solution

Re: Touchscreen low volume

There are two work arounds that I have heard of.  The one that I tried and worked is to go into the touchscreen settings and the volume controls screen.  There you will find two settings for volume.  Alternate pressing the bottom setting (will read 7) and the volume botton on the side of the touchscreen.  Do it fast and the volume should slowly go up.  A second work around that is suppose to work is to adjust the volume while the system is in the process of arming.  I haven't tried this myself.

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Service Expert

Re: Touchscreen low volume


pdfoster58 wrote:

Has there been a fix for the inability to adjust the volume on the touchscreen? A few months back an update occurred and ever since I have been unable to adjust the sensor volume (too low).


Are you saying this didn't work?

https://www.xfinity.com/support/articles/change-sound-settings-for-touchscreen




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Regular Visitor

Re: Touchscreen low volume

Yes, It doesn't work. The sound goes up but still barely audible on 7.

Valued Contributor

Re: Touchscreen low volume

There are two work arounds that I have heard of.  The one that I tried and worked is to go into the touchscreen settings and the volume controls screen.  There you will find two settings for volume.  Alternate pressing the bottom setting (will read 7) and the volume botton on the side of the touchscreen.  Do it fast and the volume should slowly go up.  A second work around that is suppose to work is to adjust the volume while the system is in the process of arming.  I haven't tried this myself.

Regular Visitor

Re: Touchscreen low volume

Thanks! The alternate button pushing worked great.