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Touchscreen controller needs a battery

New Poster

Touchscreen controller needs a battery

how do you replace the touchscreen control battery that is low

Expert

Re: Touchscreen controller needs a battery

Official Employee

Re: Touchscreen controller needs a battery

Hello kc1995, if the battery in the touchscreen needs to be replaced, we would need to have a technician to do that. If it's all other devices, you can do that yourself. I can look into this for you from here, can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

New Poster

Re: Touchscreen controller needs a battery

The link below is the only place that I could find for removing the touchscreen battery.     It talks about removing it for shipping.     I would think that you could then pop in a new battery (what kind does it take????) and not have to have a technician do it!   

 

https://www.xfinity.com/support/articles/disconnecting-the-xfinity-home-touchscreen-battery