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Touch screen doesn’t Work - Comm Error

New Poster

Touch screen doesn’t Work - Comm Error

I have had this service for close to 6 months and have had 4 techs to my home because this system simply doesn’t work. I constantly have a read communications error on. If any one is considering purchasing this product please do not bother. Tech support puts you through loops of restarting camera, rebooting touchscreen and confirming connectivity. Camera may work for an hour after the call and then comm error is back.
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Official Employee

Re: Touch screen doesn’t Work - Comm Error

Hello Upsetcustomer90. We're sorry you continue to encounter issues with your XFINITY Home service. We want to help get this issue resolved quickly. I can assist with scheduling another tech visit, so we can identify the root cause of this Comm Error. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


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Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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New Poster

Re: Touch screen doesn’t Work - Comm Error

Not sure how to send a private message. Please advise. Also, as I stated there have been at least 4-5 tech visits already. Am I being charged for these visits?
Service Expert

Re: Touch screen doesn’t Work - Comm Error

Click on the red name; there should be a link for PM.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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New Poster

Re: Touch screen doesn’t Work - Comm Error

Direct message has not worked. Service is still intermittent.
Service Expert

Re: Touch screen doesn’t Work - Comm Error

Cal  XHome services.

1-877-298-0874




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

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