Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,764,515

members

74

online now

1,919,612

discussions

Back to Top

System arming by keypad and then touchscreen multiple times while away.

New Poster

System arming by keypad and then touchscreen multiple times while away.

For the past few days, as I leave the house, I arm the system with the keypad. When I look at my notifications it is showing multiple "Arms" throughout the day. The first one being the one that I actually did, and then a few via the touchscreen. I know that there is nobody in the house to re-arm the alarm via the touchscreen. Why is the system re-arming itself multiple times?

Xfinity.JPG
New Poster

Re: System arming by keypad and then touchscreen multiple times while away.

I’m having a similar issue, mine is happening at night/early morning and it’s terrifying. Did you ever get a response?
Official Employee

Re: System arming by keypad and then touchscreen multiple times while away.

Hello jmorrison0518, are you being notified through the app? Do you see the same information when you login to your portal online? 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon