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Outage in Area. Can Xfinity Home still be accessible while away from home ?

Contributor

Outage in Area. Can Xfinity Home still be accessible while away from home ?

Greetings,

Away from home.

Logged on to Xfinity account.

Outage in Area.

TV is off.

Internet is off.

Voice is off.

Home Security is on.

How can Home Security info be displayed as on, when the Internet to my home not accessible due to outage ?

Mysterious and Confuscious !!

Peace,
grapture007 😎
Official Employee

Re: Outage in Area. Can Xfinity Home still be accessible while away from home ?

Your XFINITY Home service includes Cellular Backup at no charge.  If your Touchsscreen is unable to connect to the Internet through your Gateway or Security router during an outage, it will connect through the cellular connection.

 

This will keep the critical componets of your system running during the outage - i.e. if there is an alarm, the Central monitoring staiton will still be notified.  Other home automation features as well as access to your cameras though will likely experience issues until the outage is resolved.


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Contributor

Re: Outage in Area. Can Xfinity Home still be accessible while away from home ?

Greetings ComcastBecker,

Thanks for your prompt reply.

You've answered my question.

I have another question.

If power is off to my home due to a storm or unscheduled electrical outage does that Touchscreen have "battery backup".

Peace,
grapture007🥇
Official Employee

Re: Outage in Area. Can Xfinity Home still be accessible while away from home ?

Happy to help, grapture007!

 

Yes, your Touchscreen also has a battery in case of a power outage.  The battery will keep those same critical security features working until power is restored.  

 

While the touchscreen is on battery backup, you'll see it go dark to conserve power - but if you tap the screen, it will light right back up!  You'll also hear it beep periodically, and an error will be displayed on screen to notify you of the power loss.  


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Contributor

Re: Outage in Area. Can Xfinity Home still be accessible while away from home ?

Greetings Comcast Becker,

Thanks for your response.

I'm still away from home.

Just checked my account again online and noticed on August 29, 2017 at 1:17 pm something Power related was detected by the Touchscreen.

Could the Touchscreen battery have drained due to the noticed outage ?

Regards,
grapture007
Screenshot_20170904-224429.png
Official Employee

Re: Outage in Area. Can Xfinity Home still be accessible while away from home ?

 

Hi grapture007, the touch screen should not have to use the backup battery due to services issues. If the power went out in your area then the backup battery would be able to take over so your home would still be secure, even in that case the backup battery can last up to a month without needing replaced. It sounds like the power went out in your home and the touch screen picked up the error and notified you as it is designed to do, in this case an error will show up but as long as the power is restored the touch screen will not lose power or drain the backup battery.


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