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New Style Xfinity Keypad

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Contributor

New Style Xfinity Keypad

Does anyone know how to pair the new style Keypad? I know you hold down 2 and 8 with the old keypad but does anyone know about the new style???

Accepted Solution

Re: New Style Xfinity Keypad

On the back of the keypad is a tab, called the "tamper switch" that is pushed when fully seated on the wall cradle. To pair, follow easy steps:
1. Remove BOTH batteries
2. Depress tamper switch (hold down)
3. Install ONE battery (doesn't matter what slot)
4. Watch the front of keypad, lights will come on, and in about 2 seconds release the tamper switch (MUST BE RELEASED BEFORE THE GREEN LIGHT GOES OFF)
If done correctly, the wifi symbol on bottom left will begin to flash, you are now in pairing mode (aka defaulted)
Once the touch screen sees the new keypad, it wants you to "trigger" the device. Just depress and release the tamper switch (about one second)
And if all goes well, your done! Name it and put the other battery in.
This took me awhile to figure out, seems the internet has been scrubbed of helpful info!
BTW, this must be done in "installer" mode, at least it did for me.
View answer in context
Problem Solver

Re: New Style Xfinity Keypad

Can you be more specific? Picture? Model number? Brand? Etc?
Contributor

Re: New Style Xfinity Keypad

Centralite 3400.
Contributor

Re: New Style Xfinity Keypad

There has to be someone who knows. I just need to get this thing in pairing mode.
Problem Solver

Re: New Style Xfinity Keypad

Did you try going to settings, entering your password, then looking for the device?
Contributor

Re: New Style Xfinity Keypad

Of course I did. I'm trying to get this into pairing mode.
Contributor

Re: New Style Xfinity Keypad

Figured it out. Thanks

Problem Solver

Re: New Style Xfinity Keypad

Can you post what you did to figure it out so that others can benefit?
New Poster

Re: New Style Xfinity Keypad

I also need help pairing the new keypad. I am at the last step where you must trip the keypad but do not know how to complete the pair. Any help would be appreciated.
Valued Contributor

Re: New Style Xfinity Keypad

With new keypads you just need to pull the battary tab to put it in pairing mode. To trip the sensor you have to remove the wall mount on the back of the keypad.

Contributor

Re: New Style Xfinity Keypad

I have the Technicolor iControl TCA203COM Home Automation Touchscreen unit (the one with four buttons, a RED one on the far right).

 

I guess that's the current hardware in use.

 

Is Xfinity swapping out old hardware for current versions or do you have to report something broke in order to get something new?

 

Technicolor iControl TCA203COM Home Automation Touchscreen.jpg

Regular Visitor

Re: New Style Xfinity Keypad

I just got one of the new keypads.  It was used.  How do I put it into pairing mode?  Pulling the plastic battery tab isn't an option....

New Poster

Re: New Style Xfinity Keypad

On the back of the keypad is a tab, called the "tamper switch" that is pushed when fully seated on the wall cradle. To pair, follow easy steps:
1. Remove BOTH batteries
2. Depress tamper switch (hold down)
3. Install ONE battery (doesn't matter what slot)
4. Watch the front of keypad, lights will come on, and in about 2 seconds release the tamper switch (MUST BE RELEASED BEFORE THE GREEN LIGHT GOES OFF)
If done correctly, the wifi symbol on bottom left will begin to flash, you are now in pairing mode (aka defaulted)
Once the touch screen sees the new keypad, it wants you to "trigger" the device. Just depress and release the tamper switch (about one second)
And if all goes well, your done! Name it and put the other battery in.
This took me awhile to figure out, seems the internet has been scrubbed of helpful info!
BTW, this must be done in "installer" mode, at least it did for me.
Regular Visitor

Re: New Style Xfinity Keypad

That's for the info. That worked perfectly.
Visitor

Re: New Style Xfinity Keypad

how did yiu do it?

Visitor

Re: New Style Xfinity Keypad

Thank you for the steps you provided.  I followed them and was able to sync my keypad.

New Poster

Re: New Style Xfinity Keypad

Worked like a champ thanks.

Official Employee

Re: New Style Xfinity Keypad

Glad to hear the provided steps were able to help in getting this taken care of. 




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