Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,984

members

1,169

online

36,153

topics

Top

Netgear Router interference

New Poster

Netgear Router interference

I already had my own arris modem and the Apple wifi router.  Everything was fine and I was getting wifi connection in the entire house.

 

Then, I got xfinity home setup.  The tech setup a new Netgear router off of an ethernet port from my Apple router.  The netgear router transmits its own wifi network.  Suddenly, I no longer have wifi in places where I used to have full signal.  And it is intermittent - so no problem showed up when the xfinity tech came to my home.  The tech replaced the netgear with another one, just in case the previous netgear was bad.  No joy.  I am still having issues.

 

If I unplug the netgear, I get wifi back with NO problem.

 

I feel there is a configuration issue somewhere.  Any suggestions/recommendations?

Official Employee

Re: Netgear Router interference

 

psinghal937, it sounds like the issue might be with all the routers diluting the signal. The XFINITY Home router is needed for XFINITY Home service. Let's take a look at what's going on in the back end. Please send me your full name and phone number for help in private message. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 261 views
  • 0 kudos
  • 2 in conversation