Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,460

members

42

online now

1,954,944

discussions

Top

Is there a compatibility issue with Ring Doorbell and video?

New Poster

Is there a compatibility issue with Ring Doorbell and video?

Reading some of the forum posts, there appears to be either a compatibility issue between Xfinity and Ring video doorbells or a setting that needs to be adjusted with the xfinity firewall. I have Xfinity Home, cable, phone, and internet, and am interested in purchasing the Ring Doorbell. Are there issues/problems that will make using the Ring Doorbell with Xfinity impossible?

New Poster

Re: Is there a compatibility issue with Ring Doorbell and video?

I second this.  Not everyone can get power for a video doorbell.  Ring is the only doorbell out there that offers a battery option.  Comcast - please get on board with integrating Ring as one of your Xfinity Home partners!!

New Poster

Re: Is there a compatibility issue with Ring Doorbell and video?

Comcast, it would be nice to have the ring supported. in fact this is a requierment for older home.

New Poster

Re: Is there a compatibility issue with Ring Doorbell and video?

I have purchased the Ring Pro doorbell.  I am connectect to the wifi, but the device does not provide sound, notifications or video.  Is there a setting that needs to be changed?  I have an Arris TG 1682G.  Appreciate any help!  Thank you.

New Poster

Re: Is there a compatibility issue with Ring Doorbell and video?

Hello,

We have a ring doorbell on both front and back doors.  We have it connected to our cell phone, tablet, and computer to use the wifi to check either motion or ringing doorbell.  There is also a separate box to hear your chime or motion if someone is at your door.  This can be purchased seprately.  As far as video you must either use cell, tablet, or computer with the installed app on those devices.  I love ours!  We did not hard wire, but use battery and use our devices to monitor both doors.  As far as the chime we have that extra box so we can hear it without using a separate device.  Hope this helps you.

New Poster

Re: Is there a compatibility issue with Ring Doorbell and video?

Thank you.  Do you have the Ring Pro?  Also, did you have to change any settings in your modem?   I set the Ring floodlights at my parents.....they have Comcast, but a different modem, not provided by Comcast.  Appreciate your help. 

New Poster

Re: Is there a compatibility issue with Ring Doorbell and video?

For the person who hooked up both a front and back door with Ring doorbells.  What model of Ring doorbell do you have?  Is it the Ring Pro or the Ring 2?