Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,761,750

members

57

online now

1,917,625

discussions

Back to Top

Infrared xcam

ANSWERED
Highlighted
New Poster

Infrared xcam

Can the infrared be disabled for night use on the xCam as it reflects off the siding and blurs the while image
Accepted Solution

Re: Infrared xcam

Hi, Cflanigan1 - There is no way to disable the camera's night-vision infrared. You will need to adjust the camera angle and position, please find more information here: https://www.xfinity.com/support/home-security/xcam-troubleshooting-internet/

View answer in context
Official Employee

Re: Infrared xcam

Hi, Cflanigan1 - There is no way to disable the camera's night-vision infrared. You will need to adjust the camera angle and position, please find more information here: https://www.xfinity.com/support/home-security/xcam-troubleshooting-internet/




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon