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How to remove device from Home Secure Panel

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New Poster

How to remove device from Home Secure Panel

I have a door sensor I would like to remove from my devices .... how do I do that without always having to bypass it.  I want it totally removed from my system... Any help would be appreciated.

Accepted Solution

Re: How to remove device from Home Secure Panel


bearbean wrote:

I have a door sensor I would like to remove from my devices .... how do I do that without always having to bypass it.  I want it totally removed from my system... Any help would be appreciated.


Your XFINITY Home package requires a technician to remove and add sensors via your touchscreen. If you’d like for me to schedule an appointment at your next convenience, please send me a private message.

 

I’m happy to assist.

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Regular Contributor

Re: How to remove device from Home Secure Panel

If you would remove a device from a door (likely external door), why have a home security system? 

Official Employee

Re: How to remove device from Home Secure Panel


bearbean wrote:

I have a door sensor I would like to remove from my devices .... how do I do that without always having to bypass it.  I want it totally removed from my system... Any help would be appreciated.


Your XFINITY Home package requires a technician to remove and add sensors via your touchscreen. If you’d like for me to schedule an appointment at your next convenience, please send me a private message.

 

I’m happy to assist.


--
John
xfinity.com/experience

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New Poster

Re: How to remove device from Home Secure Panel

What a rip off!

 

same thing happened to me, contractor replaced our window and somehow busten the smaller part of the window sensor.  

 

Called Comcast,  they're asking $50 for a new sensor plus an additional $50 for someone to double sided tape it back to the new window.

I don't mind the $50 for the sensor, but the cost to stick something to the window?  absolute bull****.

 

 

 

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