Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,393

members

917

online

36,050

topics

Top

Can we purchase the Zen Thermostat at an Xfinity Store?

New Poster

Can we purchase the Zen Thermostat at an Xfinity Store?

Can we purchase the Zen Thermostat at an Xfinity Store?  AKA walk right in and buy one?

 

Thanks!

Official Employee

Re: Can we purchase the Zen Thermostat at an Xfinity Store?

Hi Pomenti,

 

I located your account by using the email address you have registered with the Forums to see if this is an option in your area. Since you are an employee, you would have to go through Courtesy Services to have the Thermostat added to your account. This is because a tech will first have to come out to do an evaluation of your home to determine if the thermostat would work in your home due to certain HVAC requirements. 

 

If you need assistance with reaching out to Courtesy Services, feel free to send me a private message and I can provide you the link to get this taken care of. To send a private message click on my name "ComcastChe", then click private message me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 294 views
  • 0 kudos
  • 2 in conversation