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receive a letter saying eligible for modem upgrade

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Message 1 of 3
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received letter saying eligible for upgrade modem new modem for old inter net modem

 

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Posted by
Service Expert

Message 2 of 3
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They sent me one after I got the letter.  I didn't do anything to get it.




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Posted by
Connection Expert

Message 3 of 3
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Browse to this link;

http://www.comcast.com/deviceupgrade/?SCRedirect=true

Follow instructions.

Once you place the order, the process can take anywhere from 7-14 business days to be shipped. Within 3 days of the order being processed, you should receive a confirmation email with a tracking code for the shipment. Also, it may take about 24 hours for the team to see the order on their data base.

If you have a question about your order status, contact them at 1-855-242-2876 at least 72 hours after placing your order to allow time for processing.

Call 1-855-242-2876 or use their "Live Chat" feature;https://www.comcastsupport.com/ChatEntry/Protected.aspx , or go to your local CC service center about this.



You can also contact Comcast Irma;

http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/5705769

or Comcast Zach;

http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/5931719 via a private message to request it.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon