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receive a letter saying eligible for modem upgrade

New Poster

receive a letter saying eligible for modem upgrade

received letter saying eligible for upgrade modem new modem for old inter net modem

 

Service Expert

Re: receive a letter saying eligible for modem upgrade

They sent me one after I got the letter.  I didn't do anything to get it.




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Connection Expert

Re: receive a letter saying eligible for modem upgrade

Browse to this link;

http://www.comcast.com/deviceupgrade/?SCRedirect=true

Follow instructions.

Once you place the order, the process can take anywhere from 7-14 business days to be shipped. Within 3 days of the order being processed, you should receive a confirmation email with a tracking code for the shipment. Also, it may take about 24 hours for the team to see the order on their data base.

If you have a question about your order status, contact them at 1-855-242-2876 at least 72 hours after placing your order to allow time for processing.

Call 1-855-242-2876 or use their "Live Chat" feature;https://www.comcastsupport.com/ChatEntry/Protected.aspx , or go to your local CC service center about this.



You can also contact Comcast Irma;

http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/5705769

or Comcast Zach;

http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/5931719 via a private message to request it.




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I am not a Comcast employee, I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon

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