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no delivery of my bx

New Poster

no delivery of my bx

I received a message on the tv 2 weeks ago (it said that my equipment will not receiving HD anymore) so they will send me a new equipment.

Its been 2 weeks now and nothing.

 

Cable Expert

Re: no delivery of my bx

I've asked a Comcast employee to help you. You should expect a reply soon.




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Admin1

Re: no delivery of my bx

Hi F44 -- I can help you get a replacement box. I reviewed your account and did not see any orders for an upgrade. I have placed an order for you. You'll receive your upgraded box, along with a return kit for you current box, within a few days. 




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