Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

Posted by
  • The Community would like to Welcome you!

Member Since: ‎01-09-2011
Posts: 10

need help with bill

i log into my account and notice it says ppv usage of $38.71 when i never ordered a movie  or whatever it is how can i find out what movie or thing is that they purchased on my bill would i have to call ?

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,602

Re: need help with bill

For billing issues calling in is the best first step.

If that doesn't resolve the issue send a email to this address



If you have to email then include your account number, service address, name on the account, a good contact number and a link to this thread. They will get someone involved that can investigate and get back to you.

Remember to not post any of the above information in the forums, they are public