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moving

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moving

I have a cable box and wifi box from comcast.  I am moving.  Do I return these to the closest xfinity store?  Any other options? 

 

Expert

Re: moving

 

    • Comcast Service Center or XFINITY Store

        • Drop off your equipment at any Comcast Service Center or XFINITY Store.


        • After you return the equipment, it will be taken off of your account immediately, and your next bill will reflect the return (if applicable).
    • The UPS Store Locations

        • Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast.


        • The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. After this time period, your next bill will reflect the return (if applicable).


 

 

Official Employee

Re: moving

 

Hello ronnie6, the information that (nerdburg) provided is correct. We can also schedule a tech to come out and pick up the equipment (service call fee will be applied to your last bill), please reach back out to me here if you need assistance with scheduling a tech to come out and pick up the equipment.