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The cable pedestal next door lost its cover last year and is still not repaired and an underground cable is exposed in my yard. Apparently service is not yet interrupted but these things should be repaired before large outages occur.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
jacker1, thanks for reaching out. I'll get someone out to take look at the pedestal and construction to bury those lines. Please send me a private message with your full name and your account related phone number for help.
HeyKen- This situation has existed since last summer. I notified the local office and flagged down service trucks but nothing has been done. The problem with the exposed cable has gotten worse during construction along Stonewall Drive this fall.
The pedestal and cable are beside my office, <forums violation>
I'll take a look Jim. Can you send me this info via private message. I want to make sure your info is protected. Just click my name and then click private message me.
jacker1 -- I spoke with local tech ops about this. They have informed me that this is now completed. Can you confirm this has been taken care of?
on Friday, they did cover the pedestal connections but could not resolve a fix for the exposed cable. I have not been to the site to see if anything was done on Saturday.
Thanks for the update. Please let me know once you're able to confirm if this was taken care of on Saturday and we can take it from there. -JoeK
As of today (Sunday) the cable remains exposed. We have a forecast for snow later this week and I will try to keep the snow plow away from the cable. We have been lucky this winter and plowing has not been required.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.