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form for changing the name on the account

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Message 1 of 4
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What is the form called to change the name on the account and how can it be filled out online?
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Message 2 of 4
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Solution

You can't do it online. Most likely you'll have to go to the Comcast office to do it.

If the account is in someone else's name, that person will have to be the one to change it.

And the person whose name the bill will be in might have to go with you.

 

If your last name has changed, you'll have to provide something with your new last name on it.

 

If the account holder has died, you'll need to take the death certificate with you to the office.




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3 REPLIES
Posted by
Service Expert

Message 2 of 4
16,313 Views
Solution

You can't do it online. Most likely you'll have to go to the Comcast office to do it.

If the account is in someone else's name, that person will have to be the one to change it.

And the person whose name the bill will be in might have to go with you.

 

If your last name has changed, you'll have to provide something with your new last name on it.

 

If the account holder has died, you'll need to take the death certificate with you to the office.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
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Message 3 of 4
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I went to a the sevice center on route 10 with my father's death certificate and my poa and signed the proper forms as far as I was told.  The attendant stated everything had been taken care of. Now my Mother tells me that the account  name has not been changed and she is not allowed to discuss the account with anyone. Of course she is allowed to pay the bill every month. My father has been deceased since 1998 and this is becoming a bit ridiculous.  Please advise me as to what can be done about this.

Gail M Johnson

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Message 4 of 4
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i never changed my name my name is Rivka Lerner  not Lerna  please fix it no one by that name lives here  or uses the computer or ur services  u changed my last name so fix it