Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,430,709

members

16

online now

1,658,913

discussions

customer relations

Posted by
Frequent Visitor
Member Since: ‎04-14-2010
Posts: 22
Message 1 of 2 (442 Views)

customer relations

If you people are serious about good customer relations, why do you make it impossible to talk to someone above the level of an installer or window clerk?

 

Why do lie about that so called "guarantee " of $20 etc, when you don't do it?

 

 

1 REPLY
Posted by
Edited on
‎02-17-2013 10:27 AM

Most Valued Poster

Member Since: ‎06-03-2006
Posts: 803
Message 2 of 2 (414 Views)

Re: customer relations

[ Edited ]

First let me say: This is a customer to customer help forum,with almost no oversight from Comcast. We are customers like you, with no access to Comcast files or records.

Most of the experts here dose try to help. Some are Comcast can do no wrong people.

 

Comcast like most big company's have very little interest in the customers opinions,or input. If you will post more about your problem,one of the experts here can kick your problem up the Comcast food chain. There is people here that will try to help you.

____________________________________________________________________________ 

buckydogg

 

If you people are serious about good customer relations, why do you make it impossible to talk to someone above the level of an installer or window clerk?

 

Why do lie about that so called "guarantee " of $20 etc, when you don't do it?

_______________________________________________________________________________________

 

This is my uninformed answer. If you tell the installer or the window ckerk. The office people dont hear it and they are happy. No bad press, they think they are doing a good job. As for the 20 dollars. You have to sak for it. And some cases keep asking for it. 1-800-comcast and email. You can send an email to the We Can Help Comcast Team.

 

 

We_can_help@cable.comcast.com

 

.Please include all of the following in your email:

Service address

The full name on your account

Home phone number & an alternate number where you can be reached if possible

You Comcast Account number

A link to this Thread

A detailed description of the problem