Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,985

members

1,079

online

36,153

topics

Top

can someone cause internet wire to go dead by tampering with it

New Poster

can someone cause internet wire to go dead by tampering with it

A neighbor complained that she was having problems with her internet. The technician came out and my wire was disconnected. When Comcast connect me up again I believe it was with her old wires. Now I am having problems everyday. How can Comcast not know that is not my old wire? My question did they switch my wiring or is it her. We do not get along. I also noticed from Mon-Fri the cable goes off every morining at 8 am when she leaves for work. Can you put a stun gun on the wires to cause it to die?

Comcast have to come out twice a week because of this. I use a neighbor internet because I do not have time to deal with this. Also the internet never goes out on weekends and only on week days after 8 am. I called Comcast and they have no clue.

Official Employee

Re: can someone cause internet wire to go dead by tampering with it

Hi JG94, I am showing you spoke to an agent after this. please let me know if you still need assistance.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 110 views
  • 0 kudos
  • 2 in conversation