Hello. I just received my Xfinity self install kit for my internet. I am switching from ATT internet. However, I still have DirecTV. Can I hook up my internet myself as ATT internet does not use coax cables and the coax cables currently coming from the walls are going to the DirecTV boxes so I am assuming they are coming from the DirecTV satalite? Am I able to do this or do I need a tech to come out? Please help. Thank you.
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Typically DirectTV will disconnect your Comcast service at the side of your house, but not always. No harm in hooking up your modem and seeing if it works. Most likely though, you'll need a tech to get it installed properly.
I can corroborate what nerdburg has said. To add, most houses usually only have one wired connection into their home. I would suggest putting a splitter at the connection from the wall and try to plug in your modem, although this probably will not work. If you cannot get it to work, I will schedule you an installation and wave the associated fee. Please reach back out as soon as you have a chance to test.
Good evening jaredpbooth, I would like to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
Im having the same issue. We were not made aware that if we have another service that we cannot use comcast service. That is a major letdown. I would not have bought service if I knew I had to go through so much to get service activated. This is such an inconvenience to me being that I need this internet for my business. Then on top of all that, I was told that the 5th of December is the soonest someone could come to my house. I already waited 5 days for a product I couldve easily gotten from the store, now you want me to wait an additional 6 days for something that took my money instantly. This is a shame and tbh Comcast isnt making a good impression
I have this installation. Had Comcast TV and Internet. Canceled Comcast TV but kept their internet. When DTV came they installed their cable from the satilite dish to their reciver in the house. A complete new cable.